Business ProfileforThe Vacation Club, Inc.

I am a member of The Vacation Club (P.O.Box 571, Geneva Ill. *****) I have been charged twice for the same vacation and cannot get the refund they acknowledge is owed to me!On January 27, 2023 I booked a trip to ****** for March 2023 using their agent, *****. I had prepaid some of the cost and he told me the additional charge would be $4,135.06 and that the total may be broken into smaller charges. He called back a short time later and said the charges were denied by my credit card. I called my credit card company and they said no charges had been submitted. I called ***** back and gave him my credit card number(same one) again. Shortly after that three charges totaling the $4,135.06 were made. The next day, Saturday, January 28 another charge was made to my credit card for $4,325.16 for the same vacation. At 9:16am on Monday morning, January 30, I called to correct the double charge. After many calls to their answering service I finally talked with someone in accounting and she didn't want to cancel the second charge because it might be confused and my whole trip would get cancelled. She also said they would put that money back on my credit card or The Vacation Club would refund right after the trip. I was unhappy but this was a Covid make-up trip and I needed to use my prepayment for this trip. I have been emailing and calling repeatedly since March 21 (after the vacation) but they very seldom answer the phone or call back. There are several different phone numbers but one, ************, has gotten a real person. I have finally received $1,300 of the refund. They have used the excuse that they are waiting Blue *** Tours to refund. When I eventually talked to that group they said refund is not their problem! THE VACATION CLUB NEEDS TO REFUND MY MONEY AND THEY CAN FIGURE OUT HOW TO SETTLE UP WITH THEIR PARTNER AGENCIES. This is not my problem! I had to pay my credit card charges back in February to avoid interest and such a big charge impacted my credit rating.