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BBB Accredited Business since


Phone: (888) 656-4546 Fax: (800) 520-0459 View Additional Phone Numbers 500 W Madison St STE 1000, Chicago, IL 60661 View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Orbitz meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

1494 complaints closed with BBB in last 3 years | 476 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 255
Billing/Collection Issues 183
Delivery Issues 50
Guarantee/Warranty Issues 64
Problems with Product/Service 942
Total Closed Complaints 1494

Customer Reviews Summary Read customer reviews

118 Customer Reviews on Orbitz
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 4
Negative Experience 113
Total Customer Reviews 118

Additional Information

BBB file opened: April 01, 2001 Business started: 02/24/2000 Business started locally: 02/24/2000 Business incorporated 08/27/2002 in DE
Type of Entity


Business Management
Lisa Diehl, Manager-Customer Relations Mr. Barney Harford, CEO
Contact Information
Principal: Lisa Diehl, Manager-Customer Relations
Principal: Mr. Barney Harford, CEO
Related Businesses
Neat Group Corporation
Business Category

Online Travel Agency Resorts Ski Centers & Resorts Cruises Travel Agencies & Bureaus Travel Agencies (NAICS: 561510)

Alternate Business Names
Orbitz Worldwide Orbitz, Inc.

Customer Review Rating plus BBB Rating Summary

Orbitz has received 3.71 out of 5 stars based on 118 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.