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      Country
          Country

          Find a Location

          Orbitz has 4 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Orbitz

              500 W Madison St STE 1000 Chicago, IL 60661-2559

            • Orbitz

              1001 28th St S Fargo, ND 58103-2372

            • Orbitz

              200 S Wacker Dr Suite 1900 Chicago, IL 60606

            • Orbitz

              7 Sylvan Way Parsippany, NJ 07054

            Business ProfileforOrbitz

            Online Travel Agency
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Current Alerts For This Business

            Alert:
            We know that many customers have been experiencing difficulties either connecting with someone at Orbitz call centers or attempting to cancel or change travel plans directly on our site. Teams at Orbitz are working around the clock with their travel partners to process an unprecedented number of customer requests. As a result, we have taken several steps to help travelers, including increasing the number of travel advisors available, improving existing self-service options and introducing new automated ways for travelers to take action.
            We expect to launch new features that make it easier for our customers to manage their travel plans by text message or email. We’re also working through ways that we can reach out to customers who have travel starting in the next 72 hours so that we can support these customers more quickly. We understand the importance of each of our customers’ trips, and are working as fast as we can to provide this additional assistance. 

            The impact of the novel coronavirus (COVID-19) on travel continues to change rapidly. Our travel partners’ policies regarding cancellations and refunds are also changing daily. Customers who have filed a complaint because they could not previously cancel their trip for a refund or rebook due to our travel partners’ policies may now be able to do so. We ask that our customers visit our customer service page for up-to-date guidance on the best steps to take.
            This can be a confusing and stressful moment for travelers, and we understand their need for timely answers and assistance. Know that we are working together with our travel partners, 24 hours a day, seven days a week, to assist all our customers. 

            At-a-glance

            Customer Reviews

            1.11/5stars

            Average of 118 Customer Reviews

            Customer Complaints

            1,080 complaints closed in last 3 years

            157 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            Orbitz.com is a travel fare aggregator website and travel metasearch engine. Services include booking services for lodging, flights, cars, vacations, things to do and more. 

            Business Details

            This is a multi-location business.

            Find a Location

            Orbitz has 4 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Orbitz

                500 W Madison St STE 1000 Chicago, IL 60661-2559

              • Orbitz

                1001 28th St S Fargo, ND 58103-2372

              • Orbitz

                200 S Wacker Dr Suite 1900 Chicago, IL 60606

              • Orbitz

                7 Sylvan Way Parsippany, NJ 07054

              BBB File Opened:
              4/1/2001
              Years in Business:
              24
              Business Started:
              2/24/2000
              Business Started Locally:
              2/24/2000
              Business Incorporated:
              8/27/2002
              Type of Entity:
              Corporation
              Alternate Business Name
              • Orbitz, Inc.
              • Orbitz of Illinois, Inc.
              • Orbitz Worldwide
              • Orbitz.com
              Related Businesses
              Hours of Operation

              Primary

              M:
              Open 24 Hours
              T:
              Open 24 Hours
              W:
              Open 24 Hours
              Th:
              Open 24 Hours
              F:
              Open 24 Hours
              Sa:
              Open 24 Hours
              Su:
              Open 24 Hours
              Business Management
              • Mr. Robert Dzielak, Chief Legal Officer
              • Ms. Rachel Fields, Supervisor
              Contact Information

              Principal

              • Mr. Robert Dzielak, Chief Legal Officer

              Customer Contact

              • Ms. Rachel Fields, Supervisor
              Additional Contact Information

              Fax Numbers

              • (800) 727-0361
                Other Fax

              Phone Numbers

              Website Addresses

              Industry Tip

              BBB Tip: Need help planning a trip? How to find a good travel agent

              Customer Complaints

              1,126 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              02/29/2024

              Complaint Type:
              Problems with Product/Service
              Status:
              Resolved
              I booked a hotel room in ***** on 2/17 for one night after reviewing the listing on Orbitz. When we arrived, the pictures from the listing looked nothing like the listing. The hotel had criminal activity on the premises, was filthy and we felt unsafe. I asked Orbitz for a refund and they stated that they couldnt reach the hotel so I wouldnt receive a refund. The link to the listing is ********************************************* and the pictures of the actual property are attached. I couldnt attach the pics of the listing due to the size
              Read More

              Customer Reviews

              118 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              KRISTY G

              02/21/2024

              We booked a trip through Orbitz in December. The trip itself was wonderful, however they booked a car rental through Dollar and it was a disaster. We were charged an additional $900.00 once we returned home from the trip (from Dollar), and this was never discussed or agreed. The only reason they had our credit card was for "incidentals" when we picked up the car in ******. This is clearly fraud We have tried to contact Orbitz after ****** refuses to respond to ** after three conversations where we were told someone would get back to us, and that (contacting Orbitz) is impossible. If you are going to have people rent through a third party you should back up your customer and not make it impossible for them to contact you. We planned on using Orbitz again but that will never happen now.

              Local BBB

              BBB of Chicago & Northern Illinois

              BBB Reports On

              BBB reports on known marketplace practices.

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