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BBB Accredited Business since

Orbitz

Phone: (888) 656-4546 Fax: (800) 520-0459 View Additional Phone Numbers 500 W Madison St STE 1000, Chicago, IL 60661 http://www.orbitz.com View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Orbitz meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Orbitz include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1497 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1497 complaints closed with BBB in last 3 years | 533 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 263
Billing/Collection Issues 179
Delivery Issues 55
Guarantee/Warranty Issues 62
Problems with Product/Service 938
Total Closed Complaints 1497

Customer Reviews Summary Read customer reviews

97 Customer Reviews on Orbitz
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 3
Negative Experience 93
Total Customer Reviews 97

Additional Information

BBB file opened: April 01, 2001 Business started: 02/24/2000 Business started locally: 02/24/2000 Business incorporated 08/27/2002 in DE
Type of Entity

Corporation

Business Management
Lisa Diehl, Manager-Customer Relations Mr. Barney Harford, CEO
Contact Information
Principal: Lisa Diehl, Manager-Customer Relations
Principal: Mr. Barney Harford, CEO
Business Category

Online Travel Agency Resorts Ski Centers & Resorts Cruises Travel Agencies & Bureaus Travel Agencies (NAICS: 561510)

Alternate Business Names
Orbitz, Inc. Orbitz.com

Customer Review Rating plus BBB Rating Summary

Orbitz has received 3.71 out of 5 stars based on 97 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.