BBB Accredited Business since 04/01/2001
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A BBB Accredited Business since 04/01/2001
BBB has determined that Orbitz meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised Orbitz's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1473 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||282|
|Billing / Collection Issues||147|
|Guarantee / Warranty Issues||33|
|Problems with Product / Service||984|
|Total Closed Complaints||1473|
Customer Reviews Summary Read customer reviews
16 Customer Reviews Customer Reviews on Orbitz
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||16 Customer Reviews|
Type of Entity
Incorporated: August 2002, DE
Contact InformationPrincipal: Mr. Barney Harford (CEO) Lisa Diehl (Manager-Customer Relations)
Online Travel Agency, Travel Agencies & Bureaus, Cruises, Ski Centers & Resorts, Resorts
Alternate Business NamesOrbitz, Inc., Orbitz.com
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview