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BBB Accredited Business since
Phone: (312) 332-4722 Fax: (312) 332-4732 333 N. Michigan Avenue Suite 1031, Chicago, IL 60601
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Reward yourself with a magical trip to a faraway land with Exotic Journeys Inc. This globe-trotting company provides chartered travel packages to enchanted tour destinations with a variety of different accommodations, activities, and locales available.
Visit the website for Exotic Journeys Inc to learn more about their incredible vacation packages, view their exclusive deals on select destinations, and prepare yourself for the trip of a lifetime.
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A BBB Accredited Business since
BBB has determined that Exotic Journeys, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Exotic Journeys, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 3 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Business ManagementMr. Syed R. Ahmed, President
Online Travel Agency Corporate Travel Insurance - Travel Travel & Tourism Development and Education Travel Escorts Airlines - Ticket Agencies Cruises Sightseeing Tours Tours - Operators & Promoters Tours - Wholesale Travel Agencies & Bureaus Travel Agencies (NAICS: 561510)
Service AreaLocated in Chicago, IL, this company serves adventurers from all across the Chicagoland area, including Mount Prospect, Wheeling, Buffalo Grove, Crystal Lake, Cicero, Elgin, St Charles, Batavia, and Elk Grove Village.
Products & Services
Exotic Journeys takes American tourists to places such as India, Nepal, Tibet, Bhutan, Myanmar, Sri Lanka, Egypt, China, and South Korea. A variety of tour packages are available, some far off the beaten path with others following more conventional tourist destinations, all manned by experienced, knowledgeable, and courteous tour guides with a deep understanding of the location and a sincere passion for the places visited. Activities range from cultural tours that peruse temples and famous locations, adventure tours with wild activities like white water rafting, safaris to see endangered species, and other interesting destinations and arrangements. Packages are arranged by destination, duration, activities, and location of interest.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
333 N. Michigan Avenue
Chicago, IL 60601 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: Exotic Journeys offered a trip to Bhutan. We made a deposit of $1500 on 4/11/13 and the final payment $4721.92 on 4/29/13. The trip was to start 9/6/13. A few weeks before the trip we received a call saying that they could not run the trip and offered us a similar trip in 3/2014 or refund of our money. We agreed to the refund, over the phone. Since then we have tried to reach them by email and phone. They have not replied to any email or phone message.
Desired Settlement: Refund in full.
Business Response: Initial Business Response /* (1000, 7, 2014/06/19) */ The consumers have filed claim with their Trip Insurance company.We are working with overseas suppliers and the insurance company to resolve the issue. Thank you, ************ VP Finance
|5/7/2014||Problems with Product/Service|
Customer Reviews Summary