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BBB Accredited Business since

Exotic Journeys, Inc.

Phone: (312) 332-4722 Fax: (312) 332-4732 333 N. Michigan Avenue  Suite 1031, Chicago, IL 60601 http://www.exoticjourneys.com


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Description



Reward yourself with a magical trip to a faraway land with Exotic Journeys Inc. This globe-trotting company provides chartered travel packages to enchanted tour destinations with a variety of different accommodations, activities, and locales available.

Visit the website for Exotic Journeys Inc to learn more about their incredible vacation packages, view their exclusive deals on select destinations, and prepare yourself for the trip of a lifetime.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Exotic Journeys, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Exotic Journeys, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 3 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

1 Customer Review on Exotic Journeys, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: January 19, 1989 Business started: 08/10/1995 in IL Business started locally: 08/10/1995 Business incorporated 08/10/1995 in IL
Type of Entity

Corporation

Business Management
Mr. Syed R. Ahmed, President
Contact Information
Principal: Mr. Syed R. Ahmed, President
Business Category

Online Travel Agency Corporate Travel Insurance - Travel Travel & Tourism Development and Education Travel Escorts Airlines - Ticket Agencies Cruises Sightseeing Tours Tours - Operators & Promoters Tours - Wholesale Travel Agencies & Bureaus Travel Agencies (NAICS: 561510)

Service Area
Located in Chicago, IL, this company serves adventurers from all across the Chicagoland area, including Mount Prospect, Wheeling, Buffalo Grove, Crystal Lake, Cicero, Elgin, St Charles, Batavia, and Elk Grove Village. 
Products & Services

Exotic Journeys takes American tourists to places such as India, Nepal, Tibet, Bhutan, Myanmar, Sri Lanka, Egypt, China, and South Korea. A variety of tour packages are available, some far off the beaten path with others following more conventional tourist destinations, all manned by experienced, knowledgeable, and courteous tour guides with a deep understanding of the location and a sincere passion for the places visited. Activities range from cultural tours that peruse temples and famous locations, adventure tours with wild activities like white water rafting, safaris to see endangered species, and other interesting destinations and arrangements. Packages are arranged by destination, duration, activities, and location of interest.


Customer Review Rating plus BBB Rating Summary

Exotic Journeys, Inc. has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • 333 N. Michigan Avenue
    Suite 1031

    Chicago, IL 60601

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

1/2/2015 Advertising/Sales Issues
7/4/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Exotic Journeys offered a trip to Bhutan. We made a deposit of $1500 on 4/11/13 and the final payment $4721.92 on 4/29/13. The trip was to start 9/6/13. A few weeks before the trip we received a call saying that they could not run the trip and offered us a similar trip in 3/2014 or refund of our money. We agreed to the refund, over the phone. Since then we have tried to reach them by email and phone. They have not replied to any email or phone message.

Desired Settlement: Refund in full.

Business Response: Initial Business Response /* (1000, 7, 2014/06/19) */ The consumers have filed claim with their Trip Insurance company.We are working with overseas suppliers and the insurance company to resolve the issue. Thank you, ************ VP Finance

5/7/2014 Problems with Product/Service

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

1 Customer Review on Exotic Journeys, Inc.
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
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