Business ProfileforeAccess Solutions, Inc.

On August 4, 2022, I ordered from the Honeywell Store online Order no. ******, 2 packages of the **** R replacements filters for my air purifiers.On August 6, 2022, I checked the Fed Ex tracking number, ************, which indicated the package was delivered. It WAS NOT delivered to my address. I have cameras outside my home and no one made a delivery on August 6, 2022, at 9:18 am. I called ***** and spoke with a representative to make this complaint and was told they would follow up on this incident.On August 8, 2022, I contacted ********* and spoke with a customer service representative and told them that I never received the package that it was not delivered to my address.On August 10, 2022, I called my credit card company, ***************** since my credit card was charged $191.16 for the purchase. I explained the situation and disputed the charge.On August 12, 2022, I received an email from **************** indicating that they rebilled my account since ********* indicated the package was delivered.On August 12, 2022, I called ***** again and asked the status of my complaint that I never received this package. I was told that ********* did not contact them to file a claim for a missing package. This is totally unacceptable; I should not be charged and required to pay $191.16 for merchandise I did not receive.