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Chicago and Northern Illinois

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This Business is not BBB Accredited

OfficeMax (Headquarters)

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Phone: (630) 438-7800Fax: (800) 326-3233View Additional Phone Numbers263 Shuman Blvd, NapervilleIL 60563-8147 Send email to OfficeMaxhttp://www.officemax.com

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BBB Accreditation

OfficeMax is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

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Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered OfficeMax's rating include:

  • Failure to respond to 2 complaints filed against business.

Factors that raised OfficeMax's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • BBB has sufficient background information on this business.

Customer Complaints SummaryRead complaint details

BBB serving , maintains a report on this company's headquarters location. Please visit for details or call .

396 complaints closed with BBB in last 3 years | 108 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues103
Billing / Collection Issues5
Delivery Issues37
Guarantee / Warranty Issues29
Problems with Product / Service222
Total Closed Complaints 396

Customer Reviews Summary Read customer reviews

0 Customer Reviews on OfficeMax

Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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Effective May 1st, 2007, the BBB of Chicago and Northern Illinois will be handling and processing complaints for Office Max. Any claims prior to that date that have been handled by the BBB of Cleveland, Ohio will be processed at that BBB. All future complaints will be transferred to the BBB of Chicago for processing.

BBB file opened: 11/04/1997Business started: 01/27/1988
Type of Entity

Corporation

Incorporated: January 1931, DE

Business Management
Mr. Ravi Saligram (President and Chief Executive Officer)
Contact Information
Principal: Mr Zachary Stevens (Executive Resolution)Mr. Bruce Besanko (Executive Vice President and CFO)Mr. Matthew Broad (Executive Vice President, General Counsel)Mr Michael M Dinge (Assocaite General Cousel Legal Department)Mr. Sam Martin (Executive Vice President and COO)
Related Businesses
Reliable Office Supply Products - 850 W. Bryn Mawr Ave., Itasca, IL Sister Company
Business Category

Office Supplies

Products & Services

OfficeMax Incorporated (NYSE: OMX) offers both business-to- business office products solutions and retail office products. The company provides office supplies and paper, in-store print and document services through OfficeMax ImPress®, technology products and solutions, and furniture to consumers and to large, medium and small businesses.

Alternate Business Names
OfficeMax Incorporated, Reliable Office Supplies
Industry Tips
Contracts
Office Supply Scams Rely on Unsuspecting Employees
Schemes Against Business

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BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.