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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Office Designs include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. John MacEntee, President Mr. James A. Crouthamal, Chairman of the board Ms. Marge Dolen, Director of Customer Service
Office Supplies Furniture - Retail Office Furniture & Equipment Office Furniture & Equipment - Installation Office Furniture & Equipment - Rental & Leasing Stationery and Office Supplies Merchant Wholesalers (NAICS: 424120)
Alternate Business NamesDirect Commerce Home Office Solutions Home Office Solutions Group OfficeDesigns.com
THIS LOCATION IS NOT BBB ACCREDITED
722 Landwehr Rd
Northbrook, IL 60062 (877) 696-3342 Directions
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Additional Phone Numbers
- (847) 504-1700 (Fax)
Additional Email Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: Incompetency **** ***** *****ed up my order of Order #XXXXXX #XXXXXX he failed to communicate with & me ***** & *****ed up again when he had the product come back on the day ***** was going to deliver This nightmare started the moment **** ***** entered the picture. On the pre-owned ***** chairs the 12 year warranty is thru my company. We are currently out of stock on the C size chairs. There's a very good chance the chair ships out in the next week or so but we can't be certain as we are waiting for the next shipment to come in. September 14th is a safe date my service team enters. When are you leaving town? I ship from Chicago but the chairs come in from all over the country. Like I said, I don't think the chair will take more than a week or two to receive but once you know when you will be out of town let me know so we can make sure we don't ship it if your not there. My best guess is you will be receiving an email with the tracking information sooner than later. Never came why the problem!!! On Sat I was downstairs and get a notice in US Mail, not a doorknob. Only because I had to get a replacement keyboard that was delivered when I bought it off **** and got tracking # that said it was. This company I've had it up to here with and its time both Principal: Mr. ***** A. ********** (CEO) Mr. ************* (President) need to know what a horrible experience it has been dealing with their company. Delivery exception LIVERPOOL, NY Ship date : Mon 8/24/2015 Northbrook, IL US Estimated delivery : Tues 9/01/2015 FULTON, NY US Customer Not Available or Business Closed Recommended action: Delivery will be re-attempted the next business day. ??? From: ********** <****@officedesigns.com> To: D S <*****@yahoo.com> Sent: Monday, August 31, XXXX X:XX PM Subject: Re: Fwd: Your Outlet Order Confirmation Order #XXXXXX #XXXXXX Hi ****, My service team has been speaking with ***** and despite all their efforts they won't redeliver the product. I let them know you will be unable to pick the chair up so they are redirecting it back to my warehouse. Unfortunately, at this point the only thing we can do is wait for the chair to get back to my warehouse and then re-ship it. On Mon, Aug 31, 2015 at 2:23 PM, D S <*****@yahoo.com> wrote: if u have to reship, just tell them to bill u the fee and redeliver tomorrow, rather than have to go thru this all over!!! From: ********** <****@officedesigns.com> To: D S <*****@yahoo.com> Sent: Monday, August 31, XXXX XX:XX AM Subject: Re: Fwd: Your Outlet Order Confirmation Order #XXXXXX #XXXXXX Hi ****, I just got off the phone with *****. They attempted to deliver it 3 times last week and after 3 attempts they will hold the package at the ***** facility. They will hold the package there for 2 days and customer pickup is the only option, they will not attempt to redeliver. After the 2 days they will ship the product back to me. Again, sorry for this inconvenience and my service manager authorized a $25 credit to be applied to your card. At this point you will either have to go and pick up the chair or we'll have to wait until the chair is returned to my warehouse and then reship it to you. Let me know if you have any questions or how you would like to proceed. On Mon, Aug 31, 2015 at 1:37 PM, D S <*****@yahoo.com> wrote: u sure its coming today??? not a peep. From: ********** <****@officedesigns.com> To: D S <*****@yahoo.com> Sent: Monday, August 31, XXXX X:XX AM Subject: Re: Fwd: Your Outlet Order Confirmation Order #XXXXXX #XXXXXX That's our mistake because my service department is supposed to send out the tracking information by email once the product ships I should have been on top of it. My apologies. ***** called me 9/1 I told them of ***** up. They apolog said redeliver today Wed 9/2.****** Senior Operations Liverpool NY told me 9/1. Now going back to IL, cuz another ***** up
Desired Settlement: I would like at least $100 back in addition to the $25. I would like never to deal with **** his Supervisor ever again in my life!
This chair has 12 yr warranty per company. I only want to deal with key people who care and give me the excellent customer service this company speaks of. my biggest nightmare ever as far as delivery goes. I just got off phone with them this AM cuz u decided get the package back they won't deliver today!
I had an argument with ****** this AM do not use this service to reship back to me.
I need something that can be counted on with 2 hour window. This is 3rd day this week both u and ***** wasted my time.
I suffer from an anxiety disorder. This can not happen anymore.
use ***** ground, same service pay for the 2 hour window, Or just use UPS where I know they are in my bldg at 11AM without fail.
At this point I need your president of company to email me worst nightmare I have ever dealt with in my life shipping wise!!
From: **** ***** <****@officedesigns.com>
To: D S
Business Response: Initial Business Response /* (1000, 9, 2015/09/18) */ Contact Name and Title: *********** - Director Contact Phone: ************ Contact Email: *****@officedesigns.com It was unfortunate that the ship confirmation was not sent to the customer. ****** attempted to deliver the product 3 times prior to returning the shipment to us. In an attempt to ease the inconvenience, we reshipped the chair fully assembled to the customer. It was originally sent with assembly required. Initial Consumer Rebuttal /* (3000, 11, 2015/09/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) The chair was missing hardware, the lady ******* ****** Customer Service Specialist Put me thru the ringer to get the missing screw. Quality control is not there at all... so far its one nightmare after another! Final Consumer Response /* (3000, 17, 2015/09/24) */ They need to state the $ amount, and date refunded. At that time I will check with my bank. Once it reaches my bank. Then determine, if I wish to close the complaint. Final Business Response /* (4000, 21, 2015/10/05) */ Contact Name and Title: *********** - Director Contact Phone: ********** Contact Email: *****@officedesigns.com The customer was refunded a total of $150 by 9/24/15 (he had requested $125). An email was sent to the customer when each of the refunds were completed.
Problems with Product/Service
Read Complaint Details
Complaint: Received quote on merchandise on 7/2/13. Called on 8/7/13 to confirm quote/items still valid. Said yes, part of order would be shipped direct from factory (20 new chairs), other half (23 used chairs) would be shipped from warehouse within 24 hours. On 8/13 contacted supplier with no follow up from them on when items actually shipped. Finally notified they would be sent week of 8/19. Placed phone call on 8/23 to find out where items were - was advised that product not available - would we substitute different color or possibly accept some items coming in on Tuesday. Approved shipment of 15 items that we had ordered and held off delivery until items Tuesday were confirmed as the same color. Called 8/28 as still nothing delivered - advised that all items shipped but replaced 8 used items with different color. Supplier is unwilling to compensate for lack of merchandise or for delay of shipment
Desired Settlement: We would like to get replacements for the substituted items so that our entire order is the same
Business Response: Business' Initial Response /* (4000, 10, 2013/09/04) */ As stated, we are willing to exchange the chairs and are contacting the customer. Consumer's Final Response /* (2000, 12, 2013/09/10) */ (The consumer indicated he/she ACCEPTED the response from the business.) Although I accept this resolution, I have yet to hear from Office Designs. It has now been almost 4 business days since they stated they would contact me. Not a great way to conduct business.