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Consumer Complaints

BBB Accredited Business since 07/01/2007

Office Designs

Phone: (847) 504-1744Fax: (847) 504-0176

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Customer Complaints Summary

4 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Delivery Issues1
Guarantee / Warranty Issues1
Problems with Product / Service2
Advertising / Sales Issues0
Billing / Collection Issues0
Total Closed Complaints4

Complaint Breakdown by Resolution

Complaint Resolution Log (4)BBB Closure Definitions
09/10/2013Delivery Issues | Read Complaint Details
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Additional Notes

Complaint Category: Delivery of unordered products

Complaint: Received quote on merchandise on 7/2/13. Called on 8/7/13 to confirm quote/items still valid. Said yes, part of order would be shipped direct from factory (20 new chairs), other half (23 used chairs) would be shipped from warehouse within 24 hours. On 8/13 contacted supplier with no follow up from them on when items actually shipped. Finally notified they would be sent week of 8/19. Placed phone call on 8/23 to find out where items were - was advised that product not available - would we substitute different color or possibly accept some items coming in on Tuesday. Approved shipment of 15 items that we had ordered and held off delivery until items Tuesday were confirmed as the same color. Called 8/28 as still nothing delivered - advised that all items shipped but replaced 8 used items with different color. Supplier is unwilling to compensate for lack of merchandise or for delay of shipment

Business' Initial Response
As stated, we are willing to exchange the chairs and are contacting the customer.

Consumer's Final Response
(The consumer indicated he/she ACCEPTED the response from the business.)
Although I accept this resolution, I have yet to hear from Office Designs. It has now been almost 4 business days since they stated they would contact me. Not a great way to conduct business.

Complaint Resolution: Company resolved the complaint issues. The consumer acknowledged acceptance to BBB.

01/18/2013Problems with Product / Service
12/27/2012Guarantee / Warranty Issues
12/02/2011Problems with Product / Service

Industry Comparison| Chart

Office Supplies, Office Furniture & Equipment - Rental & Leasing, Office Furniture & Equipment - Installation, Office Furniture & Equipment, Furniture - Retail

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.