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BBB Accredited Business since

Hickory Creek Nursery, Inc.

Additional Locations

Phone: (815) 469-1044 Fax: (815) 469-6691 20601 South Route 45, Frankfort, IL 60423 http://www.alsipnursery.com


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Hickory Creek Nursery, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Hickory Creek Nursery, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Hickory Creek Nursery, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 14, 1993 Business started: 10/01/1969 Business started locally: 10/01/1969 Business incorporated 10/10/1969 in IL
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Illinois Department of Agriculture
100 W Randolph St, Ste 10-700, Chicago IL 60601
http://www.agr.state.il.us
Phone Number: (800) 582-0468

Type of Entity

Corporation

Business Management
Mr. David Christakes, President
Contact Information
Principal: Mr. David Christakes, President
Business Category

Nurseries - Plants, Trees Patio Equipment & Supplies Pet Shops Pet Supplies & Foods - Retail Plants - Retail Topsoil Lawn & Garden Pond Dealers & Supplies Insect Control Devices Insecticides Sand & Gravel Stone Setting - Interlocking Pavers Weed Control Equipment & Supplies Limestone Sod & Sodding Service Cabanas - Beach & Pool Swimming Pool Equipment & Supplies Food & Beverage Services Art Goods Barbecue Equipment & Supplies Candles - Retail Fertilizers Firewood Furniture - Outdoor Mulches Nursery, Garden Center, and Farm Supply Stores (NAICS: 444220)

Alternate Business Names
Alsip Home & Nursery
Products & Services

This company offers Retail Gardening Center.


Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    10255 Wicker Ave.

    Saint John, IN 46373

  • 20601 South Route 45

    Frankfort, IL 60423

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

11/18/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Nursery advertised mum plants on table at $10.99, and I selected one happened to have a Halloween face. They said was extra $14.95. I felt should sell at $10.99 as advertised on table. They were misleading people on price of product and overcharging just because pot had a painted face. Nursery gave me $5.00 off, still charged me $10.99 for pot, plus $10.99 for plant. Totally misleading customers.

Desired Settlement: I feel nursery should reimburse me for the $10.99 they charged for pot with face, when table clearly marked mums for $10.99.Nothing stated pot was extra. After I purchased plant, they then put sign up saying pot was extra. Business false advertising.

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 10886290, and find that this resolution is satisfactory to me.

Sincerely,

Chuck **********


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Hickory Creek Nursery, Inc.
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)