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This business is not BBB accredited.


Phone: (773) 278-5130 2619 W Armitage Ave, Chicago, IL 60647 http://www.asiservices.org

BBB Business Reviews may not be reproduced for sales or promotional purposes.


A S I is a home care services company which provides healthcare to seniors and disabled individuals.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for A S I include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on A S I
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: October 19, 1992 Business started: 10/02/1975 Business started locally: 10/02/1975
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Illinois Department of Public Health
122 S. Michigan Avenue, Chicago IL 60603
Phone Number: (312) 814-2608

Business Management
Ms. Marta Cerda, Executive Director
Contact Information
Principal: Ms. Marta Cerda, Executive Director
Business Category

Non Profit Organizations - General Membership Elderly/Senior Specialty Services Senior Home Care Senior Care Information and Resources Home Health Services Senior Citizens Service Organization Other Similar Organizations (except Business, Professional, Labor, and Political Organizations) (NAICS: 813990)

Service Area
This company serves downtown Chicago and the surrounding areas, including Norridge, Schiller Park, Melrose Park, Franklin Park, Oak Park, Forest Park, River Forest, Lincolnwood, Park Ridge, Evanston, Skokie, Niles, Rosemont, Cicero, Berwyn, Stickney, Riverside, La Grange Park, Bensenville, Itasca, Medinah, Roselle, and Maywood.
Alternate Business Names
American Spanish Institute ASI Services Inc
Products & Services

Services available from this company include fall prevention, companionship, medication reminders, assistance with outings and medical visits, assistance with money management, bathing and grooming assistance, toileting and incontinence care, disability support, emptying bed pans, pet care assistance, entertaining, grocery shopping and errands, meal preparation and feeding, housekeeping and spot cleaning, respite care, and medical assistance.


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.