BBB Business Review

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This business is not BBB accredited.

Peoples Gas

Additional Locations

Phone: (312) 240-4000 Fax: (312) 240-4852 View Additional Phone Numbers 130 E Randolph St Ste 1600, Chicago, IL 60601 View Additional Email Addresses http://www.peoplesgasdelivery.com


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Peoples Gas include:

  • 596 complaint(s) filed against business
  • Failure to respond to 41 complaint(s) filed against business
  • 15 complaint(s) filed against business that were not resolved

Factors that raised the rating for Peoples Gas include:

  • Length of time business has been operating


Customer Complaints Summary Read complaint details

596 complaints closed with BBB in last 3 years | 131 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 248
Billing/Collection Issues 135
Delivery Issues 28
Guarantee/Warranty Issues 3
Problems with Product/Service 182
Total Closed Complaints 596

Customer Reviews Summary Read customer reviews

10 Customer Reviews on Peoples Gas
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 10
Total Customer Reviews 10

Additional Information

BBB file opened: June 26, 2001 Business started: 07/18/1855 Business started locally: 07/18/1855
Type of Entity

Corporation

Business Management
Ms. Paula Skoniecki, Customer Service C Farr Bill Hendrixson
Contact Information
Principal: Ms. Paula Skoniecki, Customer Service
Business Category

Natural Gas Companies Services - General Natural Gas Distribution (NAICS: 221210)

Alternate Business Names
People's Energy Home Service People's Natural Gas Deliver Peoples Energy Corporat... Peoples Energy Services Corporation
Additional Information

Related Companies- This company is a wholly owned subsidiary of Peoples Energy Corp which is a holding company. Peoples Energy Services is also a wholly owned subsidiary of Peoples Energy Corp and serves electricity and gas to residential and commercial customers in IL and MI. Peoples Gas, Peoples Energy, and Peoples Energy Services, are each separate companies.

Products & Services

This company supplies gas for Chicago residential and commercial customers.


Customer Review Rating plus BBB Rating Summary

Peoples Gas has received 1 out of 5 stars based on 10 Customer Reviews and a BBB Rating of F.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.