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Find a Location

Illinois Energy Solutions, USA, LLC. has 1 locations, listed below.

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    Business ProfileforIllinois Energy Solutions, USA, LLC.

    Natural Gas Companies
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 5 Customer Reviews

    Customer Complaints

    11 complaints closed in last 3 years

    7 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 8/1/2013

    Years in Business: 22

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    Illinois Energy Solutions, USA, LLC  provides monthly energy budgets to residential and commercial customers. We do this by offering a billing option that makes monthly energy costs more predictable, and unexpected bills a thing of the past for customers who receive their service from Nicor Gas.  In addition to their fixed bill plans, they are affiliated with Illinois Energy, USA, LLC, which has other types of natural gas price plans.

    Business Details

    Location of This Business
    PO Box 3066, Naperville, IL 60566-7066
    BBB File Opened:
    7/18/2003
    Years in Business:
    22
    Business Started:
    2/1/2002
    Business Started Locally:
    1/1/1992
    Business Incorporated:
    7/12/2002
    Accredited Since:
    8/1/2013
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • SouthStar Energy Services LLC
    Related Businesses
    Business Management
    • Ms. Nancy Hill, Manager
    Contact Information

    Principal

    • Ms. Nancy Hill, Manager
    Additional Contact Information

    Fax Numbers

    • (630) 718-2799
      Other Fax

    Customer Complaints

    11 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/13/2024

    Complaint Type:
    Billing Issues
    Status:
    Resolved
    IL Energy Solutions Customer #****** IL ********************************************* Cancelled 2/9/2024 Cancelation #******* NICOR:IL Energy did not pay the ******* bill even though they deducted our credit card (#****) in the amount of $240.82.We still owe Nicor $481.64 for ******* and February.Nicor will bill us directly starting March 6th, 2024.We will not be on Nicors fixed bill payment plan.Nicors March amount will be listed on our bill under New Charges. They will automatically charge credit card #****.IL Energy:IL Energy will automatically deduct $481.64 on February 27th for our ******* and February payment.They already deducted $240.82 from our credit card (#****) for ******* but never paid *****.MonthActual Nicor BillIL Energy Charges June 2023$59.73$240.82 July 2023$46.92$240.82 August 2023$37.13$240.82 September 2023$52.51$240.82 October 2023$74.35$240.82 November 2023$85.08$240.82 December 2023$128.64$240.82 ******* 2024$169.12$240.82 Summary:Actual Nicor Total Usage$653.48 Paid IL Energy $1926.56 Overpayment $1273.08 In addition to the overpayments list above, IL Energy charged credit card (#****) $240.82, but never made the actual payment to Nicor.Conclusion: IL Energy Solutions now owes us $1273.08 + the $240.82 that was never paid to Nicor. Total Owed = $1513.90.
    Read More

    Customer Reviews

    5 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Bernard O

    1 star

    02/29/2024

    This company sells a level premium charge which is out of line with the actual cost This past year my charges for gas totaled ******* My payment to them was ******* They charge other charges for the difference and unable to explain what those are My monthly bill was reduced by 17 dollars Discussing this with them is no refund only choice to cancel their service As many others people should watch their bills closely

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