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BBB Accredited Business since

Nicor Gas

Additional Locations

Phone: (888) 642-6748 Fax: (630) 983-6755 1844 Ferry Rd, Naperville, IL 60563 View Additional Email Addresses View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Nicor Gas is a utilities company which provides natural gas to commercial and residential customers. This company serves the greater Chicagoland area, including Schaumburg, Joliet, Aurora, Lake Forest, Highland Park, Arlington Heights, Rolling Meadows, St Charles, West Chicago, Crystal Lake, McHenry, Blue Island, Alsip, Posen, Dixon, Oak Park, Tinley Park, Franklin Park, Melrose Park, Schiller Park, Evanston, Skokie, Niles, Highland Park, Deerfield, Wilmette, Kenilworth, Winnekta, Lombard, Villa Park, Carol Stream, Glendale Heights, Berwyn, Cicero, and Bloomingdale. Services available from this company include natural gas, weatherization assistance, payment arrangements, energy assistance programs, and energy grants.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Nicor Gas meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Nicor Gas include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 218 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

218 complaints closed with BBB in last 3 years | 55 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 86
Billing/Collection Issues 68
Delivery Issues 4
Guarantee/Warranty Issues 1
Problems with Product/Service 59
Total Closed Complaints 218

Customer Reviews Summary Read customer reviews

13 Customer Reviews on Nicor Gas
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 13
Total Customer Reviews 13

Additional Information

BBB file opened: February 20, 1995 Business started: 01/01/1954 Business started locally: 01/01/1954
Type of Entity


Business Management
Ms. Kyra Mitchell Ms. Annette Martinez, Media Relations Manager Mr. Russ Strobel, Chairman, President, CEO
Contact Information
Principal: Ms. Kyra Mitchell
Business Category

Natural Gas Companies Utility Contractors Utility Submetering & Billing Natural Gas Distribution (NAICS: 221210)

Alternate Business Names
Nicor Nothern Illinois Gas Company

Customer Review Rating plus BBB Rating Summary

Nicor Gas has received 3.68 out of 5 stars based on 13 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.