BBB Logo

Better Business Bureau ®
Start With Trust®
In Chicago and Northern Illinois

BBB Business Review

Is this your Business?

BBB Accredited Business since 05/01/2010

Nicor Energy Services Company (Headquarters)

(800) 537-5724View Additional Phone Numbers1751 W. Diehl Road, Ste. 200, NapervilleIL 60563-4843 Send email to Nicor Energy Services CompanyView Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since 05/01/2010

BBB has determined that Nicor Energy Services Company meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

All Locations are BBB Accredited
Find a Location

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised Nicor Energy Services Company's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 45 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints SummaryRead complaint details

45 complaints closed with BBB in last 3 years | 19 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues3
Billing / Collection Issues11
Guarantee / Warranty Issues5
Problems with Product / Service26
Delivery Issues0
Total Closed Complaints 45

Additional Information

BBB file opened: 09/12/2007Business started: 01/01/1992New Owner Date: 01/01/1992
Type of Entity

Limited Liability Corporation

Contact Information
Ms. Emelene Barna Mr. Richard Dykstra (General Manager) Anu Grover (Product Manager)
Business Category

Natural Gas Companies, Heating Contractors, Appliances-Major-Rent & Lease, Water Heaters - Repairing, Heating & Air Conditioning

Alternate Business Names
Nicor National, Nicor Home Services, Vectren Services, Chattanooga Home Solutions, NIPSCO Home Solutions, Columbia Home Solutions, Columbia Retail Sales, Extra Service Protection, Service Protection Group, Virginia Home Solutions, Georgia Natural Gas Home Solutions, Nicor Home Solutions, D.M. Dykstra
Industry Tips
Air Conditioning Service and Maintenance
Dont Get Burned by Furnace Fraud
Fall Inspections Make for Warmer Winters
Getting Your TV/VCR Repaired
Heating Your Home
Safety Considerations When Using Kerosene Heaters

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.


BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.