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BBB Business Review

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BBB Accredited Business since

Nicor Advanced Energy

Phone: (877) 292-9363 View Additional Phone Numbers PO Box 3042, Naperville, IL 60566 http://www.nicoradvancedenergy.com/


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Nicor Advanced Energy LLC offers innovative energy plans designed to give residential and small business customers choices.  We put our energy into helping our customers in Nicor Gas, Peoples Gas and North Shore Gas service areas find the plan that best fits their needs.  Certified as an alternative natural gas supplier with the Illinois Commerce Commission, we offer consumers energy supply options traditional utilities typically can’t. Our energy plans help make your monthly energy costs predictable and unexpectedly high bills a thing of the past.

Nicor Advanced Energy and its sister companies are not the same company as Nicor Gas. They are affiliates and their prices are not regulated by the Illinois Commerce Commission. Customers are not required to buy products or services from Nicor Advanced Energy or its sister companies in order to receive the same quality of service from their utility.

 


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Nicor Advanced Energy meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Nicor Advanced Energy include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 53 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

53 complaints closed with BBB in last 3 years | 6 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 24
Billing/Collection Issues 5
Delivery Issues 8
Guarantee/Warranty Issues 0
Problems with Product/Service 16
Total Closed Complaints 53

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Nicor Advanced Energy
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: September 12, 2005 Business started: 01/01/1992 Business started locally: 01/01/1992 Business incorporated 01/11/2005 in DE
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Gary Blank, Product Operations Mgr.
Contact Information
Principal: Mr. Gary Blank, Product Operations Mgr.
Related Businesses
Nicor Solutions
Business Category

Natural Gas Companies Natural Gas Distribution (NAICS: 221210)

Alternate Business Names
Prairie Point Energy
Additional Information

Nicor Services is an affiliate of Nicor Gas and is not regulated by the Illinois Commerce Commission. Customers are not required to buy products or services from Nicor Services in order to receive the same quality of service from the gas utility.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.