Find us on Google+

BBB Business Review

Text Sizesmall medium large

BBB Accredited Business since

Integrys Energy Services, Inc.

Phone: (312) 681-1866 Fax: (312) 681-1996 View Additional Phone Numbers 20 N. Wacker Drive  Suite 2100, Chicago, IL 60606 View Additional Email Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Integrys Energy Services, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Integrys Energy Services, Inc. include:

  • 33 complaint(s) filed against business

Factors that raised the rating for Integrys Energy Services, Inc. include:

  • Length of time business has been operating
  • Response to 33 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

33 complaints closed with BBB in last 3 years | 9 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 13
Billing/Collection Issues 1
Delivery Issues 4
Guarantee/Warranty Issues 0
Problems with Product/Service 15
Total Closed Complaints 33

Customer Reviews Summary Read customer reviews

1 Customer Review on Integrys Energy Services, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: July 21, 1994 Business started: 07/21/1994 Business started locally: 07/21/1994 Business incorporated 04/24/1998 in WI
Type of Entity


Business Management
Mr. Mark Solana, Managing Director of Mark Ms. Erica Bundschuh, Call Center Operatio Ms. Glenda O'Bannon, Call Center Operations Coordinator
Contact Information
Customer Contact: Ms. Glenda O'Bannon, Call Center Operations Coordinator
Principal: Mr. Mark Solana, Managing Director of Mark
Number of Employees


Business Category

Natural Gas Companies Electric Companies Natural Gas Distribution (NAICS: 221210)

Alternate Business Names
Integrys Energy Services
Additional Information

Related Companies- Peoples Energy Corporation is the parent for this wholly owned subsidiary. Peoples Gas is also a wholly owned subsidiary of Peoples Energy Corporation and is a utility company which supplies gas. Peoples Energy Services, Peoples Energy, and Peoples Gas are each separate companies.

Customer Review Rating plus BBB Rating Summary

Integrys Energy Services, Inc. has received 2.78 out of 5 stars based on 1 Customer Reviews and a BBB Rating of B.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.