Business ProfileforChoice Sitter Solutions LLC

This company is deceitful. I signed up to get a babysitter for one occasion. I didn't realize it was going to keep billing me monthly. I just found out after months and months that I've been paying them for my account. They sent me ZERO payment receipts, confirmations, or reminders via email, phone or mail, so they are purposefully trying to be sneaky and not make people aware that they're paying. They also are making it difficult for me to cancel my account. I had to reset my password, and when I try to log in with the new password, it says "Login failed, try again." It's incredibly frustrating and sketchy. I can't believe they have an A+ rating on BBB with all the negative reviews. Please lower the rating so more people don't get scammed by this website - which is, by the way, used by parents and caregivers who are desperate to find childcare and are therefore in a vulnerable position when they sign up for it and unknowingly get locked in to paying exorbitant amounts for a service they aren't even using.

****,Thanks for reaching out and I do apologize for the experience. At this time Sittercity does not send invoices renewal reminders - however we are in legal compliance with all state regulations regarding subscription renewals.It is stated twice before you register that all subscriptions renew automatically unless you cancel - this is also stated in the receipt you receive upon purchase. There is no fine print, it is quite clear language on both upgrade pages as well as the receipt in your email.It looks like you did reach out to our Customer Success team who was not able to find the account under the email you wrote in with; it looks like your subscription was under a different email. We cannot locate or cancel an account without proper verification of the email used and payment on file. Your account was cancelled this morning and a refund was issued.You are absolutely able to cancel your subscription at any time in your own account settings, or by reaching out to our CS team via email, chat, or phone. We answer all emails within 1 business day.Please let us know if you have any other questions.