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BBB Accredited Business since

Cambridge Nanny Group

Phone: (773) 856-5525 Fax: (773) 856-5273 4707 N Broadway St Fl 3, Chicago, IL 60640 View Additional Email Addresses

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This company has been accredited with the Chicago and Northern Illinois Better Business Bureau since December 2009, with one small gap.

Cambridge Nanny Group is a nanny placement service which provides attachment-focused childcare. Located in Chicago, IL, this company serves the Midwest and beyond, including Schaumburg, Roselle, Evanston, Winnetka, Waukegan, Barrington, Deerfield, Lake Forest, Buffalo Grove, Wheeling, Joliet, Naperville, Rockford, and Crystal Lake. This company has been in business since 2007 and is a member of the International Nanny Association.

This company matches families to nannies by using the family's criteria of their needs, interests, and schedules in order to understand their particular areas of concern and then searching through their available nannies to find a suitable match. All nannies must have at least two years of professional childcare experiences, and most have advanced degrees related to childcare or teaching. The family then 'meets' the nanny with a pre-recorded video and decides whether or not the nanny will be a good match. Each family and nanny match undergoes a 45-day probationary period before the nanny is paid in order to determine whether the match will work.

Types of nannies include live-out nannies, live-in nannies, nanny managers, after-school nannies, family personal assistants, housekeepers, house managers, multiple specialists, doulas, and newborn care specialists. Activities nannies perform include cleaning up after children, preparing children's meals, running errands for children such as taking them to extracurriculars, devising and participating in fun and safe activities for children, tending to children's injuries, and assisting with medical aid for children.

Visit the website for Cambridge Nanny Group to learn more about the services this company provides and request services.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Cambridge Nanny Group meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Cambridge Nanny Group include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Cambridge Nanny Group
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: October 15, 2009 Business started: 09/01/2007 Business started locally: 09/01/2007
Type of Entity

Sole Proprietorship

Business Management
Ms. Ingrid Kellaghan, Owner
Contact Information
Principal: Ms. Ingrid Kellaghan, Owner
Number of Employees


Business Category

Nanny Service Personal Services Cleaning Services In-Home Care Child Care Referral Child Care - In Home Child Care - Infant Baby Sitters Child Day Care Services (NAICS: 624410)

Alternate Business Names
Cambridge Caregivers and Companions Cambridge Group Cambridge Sitters
Products & Services

This company acts as a nanny placement agency.


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.