Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
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We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
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BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
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Some Better Business Bureaus offer additional content and services in BBB Business Reviews. The additional content and services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release. Not all enhanced content and services are available at all Better Business Bureaus.
The check scam attempts to defraud a consumer out of their own funds from a bank account to which they have access. This is accomplished by sending a consumer a check of some sort, which the consumer is asked to deposit in their bank account. There can be any number of justifications for this action. Some examples are:
*Consumers are told that they have won a lottery, and the check is to cover fees of some sort.
*Consumers are asked to "mystery shop" a money wiring service, using the check funds for the process and for payment.
*Often seen at online auction and classified sites, consumers may be sent a check to pay for an item being sold, but for (usually convoluted) various reasons, the buyer needs to send the seller more money than the item actually costs. Also referred to sometimes as an "overpayment scam".
Once the consumer has deposited this check in their bank account, they are asked to wire funds onward to another person, for various reasons related to the above points, such as mystery shopping, payment of taxes or fees, or to pay "shipping" in an online auction/classifieds overpayment scam. The catch here is that due to various banking practices, it is possible for a check to appear to have "cleared" the bank anywhere from immediately to 10 days later, when in reality the bank is still investigating the check. The end result is that when the bank discovers that the check has no funds behind it, or is a fraudulent check, any funds from that check will be removed from the victim's bank account, leaving the victim responsible for any funds spent, including those sent by wire. This is true even if as a result, the victim's account must become overdrawn by hundreds of dollars.
To summarize, the key "red flags" for this scam are: 1) being sent a counterfeit check for any number of reasons, and 2) being asked to deposit this check and send a portion of the funds onward by wire transfer.
For more information on this and other similar scams, please visit www.bbb.org