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A BBB Accredited Business since
BBB has determined that Rock N Roll Vintage meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Heith Jensen, President Mr. Robert Sadler, Co-Owner
Musical Instruments - Dealers Musical Instruments - Repair Musical Instruments - Supplies & Accessories Internet Shopping Musical Instrument and Supplies Stores (NAICS: 451140)
Alternate Business NamesRockNRoll Vintage, Inc.
4727 N Damen Ave
Chicago, IL 60625 (773) 878-8616 Directions
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Complaint Trends - Last 3 Years
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|Customer Review Experience||Value|
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Read Complaint Details
Complaint: My husband went there to sell his guitar. They said they would buy the guitar, but didn't have the $4000 cash right then. They said they would send a check by 10/30/13 and wrote up a purchase agreement stating that they would buy the modified ******** for $4000.00 and would get the check on 10/30/2013. We called to follow up several times as we had not received the check. When we finally got ahold of the owner, he said that he would not pay us. We appealed to him, stating that he gave us a binding purchase agreement, that even says "all sales are final" on the bottom. He still would not pay us for the guitar. This business has a dishonest owner and employees. Sold a guitar there and they never sent the check. We are now out $4000 due to their dishonest practices.
Desired Settlement: We would like to be paid our $4000 for the guitar, per the binding purchase contract that the business, Rock N Roll Vintage, Inc., made with us.
Business Response: ********************************************************************************************************************************************************************************* Customer discussed selling this guitar to me with the verbal agreement that he would provide documented proof of the origin of the instrument as he claimed it was an early fifties ****** that was modified by a well known repairman in ****. I left for a meeting and he returned in my absence and requested a receipt to prove he left the guitar for further inspection and so he would have time to get the documents together. I did not agree to buy the guitar for any price rather he told my employee that he wanted $4000 for it and I said we could not do any kind of deal until the following week. I did knot request that he leave the instrument or agree on the $4000 purchase price. When we spoke a week later he still did not have any providence on the guitar to prove that it was what he said. There is minimal evidence that this instrument is what the customer is claiming it is. He also purchased it from another store in town that told him it was not what he was claiming it is, but rather a********* instrument. I told him upon further inspection of the instrument we would have to pass on it because I could not sell it to someone else with confidence that it was correct. The paperwork was not a buy in contract it was simply a receipt to show we had his property. We have 100% rating on the BBB and intend to keep that, but I am not going to purchase a fake instrument under these or any other circumstances. Final Consumer Response /* (3000, 7, 2013/11/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) We have the guitar's authenticity certified by the person who did the conversion/repair work. Therefore, the claim that we are trying to sell a fake is invalid. While the owner held the guitar for "inspection" he did not return phone calls and only finally told us he would not purchase the guitar after we called repeatedly to get an answer and ultimately, the guitar back. If he had already made up his mind about not buying, he should have reached out earlier so we could get the guitar back, rather than holding onto it. Your worker advised to leave the guitar and that a check would be mailed. You are responsible for the actions of your employees as well as your own actions of not following up with us after the fact when you decided you did not want to purchase. This business made an easy situation very stressful and unpleasant. It's fine that they didn't want to purchase the guitar, but it's the way the business and their employee went about the transaction that was unpleasant. At this point, there doesn't seem to be a resolution to the matter as we no longer wish to work with this business due to their poor business practices. We are already working with another more reputable business that honors their agreements and has made the process smooth and seamless.