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BBB Business Review

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BBB Accredited Business since

Payless Muffler & Brake

Additional Locations

Phone: (773) 471-6000 View Additional Phone Numbers 2219 S. Western Avenue, Chicago, IL 60608

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Payless Muffler & Brake is an automotive repair shop specializing in exhaust systems, mufflers, and brakes. Located in Chicago, IL, this company serves Chicago's South Side, including Bridgeport, Pilsen, Tri-Taylor District, and Chinatown. This automotive repair company works primarily on mufflers and brakes, but also works on other car components and offers other services such as engines and electrical systems, pre-emission service, tune-ups, radiator flushes, air conditioner and heating service, and the replacement and repair of fuel injectors, shocks, springs, struts, constant-velocity joint axles, gaskets, and tie rods. This company performs work on foreign cars, including BMWs. Their employees are fluent in Spanish.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Payless Muffler & Brake meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Payless Muffler & Brake include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Payless Muffler & Brake
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: May 31, 2007 Business started: 01/01/2005 Business started locally: 01/01/2005 Business incorporated 04/16/1998 in IL
Type of Entity


Business Management
Mr. Mehmet Guzeldere, President
Contact Information
Principal: Mr. Mehmet Guzeldere, President
Business Category

Mufflers & Exhaust Systems Radiators - Automotive Auto Air Conditioning Auto Body Repair & Painting Auto Repairing - Foreign Auto Repair - Tune-Up Brake Service Other Motor Vehicle Parts Manufacturing (NAICS: 336390)

Alternate Business Names
Pay Less Discount Muffler Payless Auto Body Payless Discount Muffler & Brake Inc.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.