Business ProfileforVon Sydow's Moving and Storage, Inc.

*********** salesperson, *********************** (also the mayor of ********, **) misrepresented what the moving company was capable of doing. We packed all of our own boxes and only had two chairs for our local move of 30 miles. We had only one item that had any fragility that they packed - which was a very large picture frame. We specifically asked *** if they could handle it. He said it would be no issue as they pack pictures all of the time. When we arrived at our new location and unpacked the picture frame on the same day, the glass was broken and the frame was chipped. Upon receiving a repair quote from a local ******* based picture frame company, the cost was $4900. We originally paid more. Upon informing *** and the owner *************************** about the damage, they had me fill out a claim form. They ended up providing us with a check for $22. Quite disappointing! **** sent me an email and shared that while they focus on quality, this was out of their control. These were his exact words. I'm not sure how he could come to this conclusion. He was basically just not taking any responsibility for their negligence and sited the ******** Commerce Commissions rule of $.30 per pound. It was their duty to inform ** of what their liabilities and coverage was, and they did not do this. Normally, I focus on contracts and liabilities but in this case, since we only had one item that was fragile, virtually no furniture and boxes that we had packed, I did not focus on any problems that could occur. It is very unfortunate in this day and age of customer service and social media that ********* would take no responsibility for their actions while the owner couldn't care less about what happened by saying it was out of their control. I would obviously never use them again and would highly recommend against using this company.