My first payment covered thru April 28, 2010. My unit number was ********* the ownership of Extra Space Storage my payments was timely. Life Storage of Country Club Hills took over ownership, they were not set up for automatic withdrawal
My storage rental was due the 29th of each month.
When Life Storage took over ownership they changed my due date the 1st of each month. I was never notified of a new rental agreement nor notified of the terms, thereby I never signed a new rental aggreement nor made aware of the assign or succession agreement with Extra Space Storage.I requested numerous occasion to set up a automatic withdral with Life Storage I was told they have not set up a automatic withdrawals, due to my travel schedule create problems. Unfortunately Life Storage sold all my possession to AUCTIONS in May 14 2014. I was current on my monthly storage rental. My balance was $220 of that $100 for auctions fees which was placed on the account March of 2014 for publication in newspaper, the remaining was insurance and late fees.It appears Life Storage is abusive with fees which is misleading to occupants.IT'S criminal how Life Storage conduct business solely for the purpose of forcing occupants into a lien situation with the intent of selling the occupants possession at auction for a profit.The partial payment reminder for April 23, 2014 show balance of $220. Theirs a clause in the reminder: PARTIAL PAYMENTS DO NOT STOP THE SALE OF YOUR PROPERTY IF SCHEDULED FOR AUCTION. My intial contract with Extra Space Storage monthly payment due the 29th of each month. Apparently auction took place on MAY 14,2014.Technically STOLE MY POSSESION in unit 166 for profit. I made several attempts to contact the District Manager ***** *** at ************ to discussed the matter and got no answers.I requested the local storage facility for Corporate number they refuse.I goggle Life Storage Corporate ************ to file a complaint.It's a JOKE YOU GET A RUN AROUND.Life Storage give you a Business Support Center file a complaint "useless".I went to the Country Club facility May XX XXXX to check on the status of my account spoke with **** ******* on site agent he notified me my unit has been sold for auction. I requested for the District Manager ***** *** number this was 11 am I called ****** while in the store got no answer. Mr.******* the site staff tried calling Mr. *** he also got no answer. Mr.******* said he will e-mail Mr. *** and have him to contact me. Mr. *** CALLED AT 5PM on MAY 29,2014 to confirmed my unit has been auction off. I reminded him I was current on my monthly storage and $100 of my balance was for Auction fees and misc. cost. I informed Mr. *** my rental agreement was for monthly storage not abusive fees. Life Storage prematurely locked me out of my storage,prematurely sent out notices for auctions to solicit buyers for a pre sale.
open for discussion. I had client privilege information, social security numbers, date of birth, credit card information, bank accounts
personal address of client,BAD IF INFORMATION FALL IN THE HAND OF CRIMINALS, HACKERS
This complaint is for the Country Club Hills facility. I will have ******** take care of this issue.
I'VE A COPY OF LIFE STORAGE CONTRACT WHICH DETAIL THERE CONTRACT AGREEMENT WITH EXCESSIVE FEES.
WHO DO I SUBMIT CONTRACT TO FOR YOUR REVIEW
I WOULD LIKE TO READ THE RESPONSE FROM LIFE STORAGE. IT DOES'T APPEAR IN MY COMPLAINT
Please see our lease and addendum for our tenants.
(The consumer indicated he/she DID NOT accept the response from the business.)
Requesting Life Storage a produce a copy of their rental agreement with my signature and date.I submit a copy of my contract with Extra Space Storage with shows my monthly anniversary date the 29th of each month which confirm my initial date in my complaint. Also noted none of the same language in Extra Space Storage regarding liens,deposits,fees(Life Storage excessive fees penalties.Additional in the rebuttal dated June 6, 2014 stated before and after EVERY AUCTION it expredssed to all bidders to dispose of ANY and ALL DOCUMENTATIONS to avoid identity theft. PROPEROUS to proved and belief. I know personally bidders with criminal back ground who invest storage bidding sole purpose to get access to people private documentation for identity theft and other criminal activities.I've been personally notified by a client who documentation was in the stolen storage that their identity has been compromise and seeking a investigstion.Due to Life Storage felling to screen their bidders who may have criminal background and criminal intent just for a bloody dollar.Just to believe or assume a bidder will honor the request is dangerous to the owner and the person documentation who in storage.I'ts very negligent upon Life Storage to belief a potential criminal bidder will adhere.I'm requesting from Life Storage a copy of the contract or letter expressing bidders to adhere and prof the bidder comply to this PROPEROUS statement.Also mention in Life Storage rebuttal June 6,2014 statement, (we can definitely reach outto see if ANY such items were kept to pass back to Mr *****). Unfortunately like all the other PROPEROUS statement by Life Storage I never received a call nor e-mail notifying me of such from Life Storage expressing such may been kept. I'm requesting BBB Please review my consumer orginal complaint review Life Storage Agreement which I was never aware of and make comparison with Extra Space Storage and analyze the abusive access fee,of Life Storage along with no monitoring nor screening of bidders for process of getting rid of documentation. I'ts criminal how Life Storage treat storage owners. Thank you