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BBB Business Review

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BBB Accredited Business since

LifeStorage Corporate

Additional Locations

Phone: (888) 968-0001 View Additional Phone Numbers 1650 N Randall Rd STE 103, Aurora, IL 60506 View Additional Email Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that LifeStorage Corporate meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for LifeStorage Corporate include:

  • 21 complaint(s) filed against business

Factors that raised the rating for LifeStorage Corporate include:

  • Length of time business has been operating
  • Response to 21 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

21 complaints closed with BBB in last 3 years | 6 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 5
Billing/Collection Issues 1
Delivery Issues 10
Guarantee/Warranty Issues 0
Problems with Product/Service 5
Total Closed Complaints 21

Customer Reviews Summary Read customer reviews

0 Customer Reviews on LifeStorage Corporate
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: December 30, 2009 Business started: 02/01/2001 Business started locally: 02/01/2001
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Illinois Commerce Commission
160 N. LaSalle St., Chicago IL 60601
Phone Number: (800) 524-0795

Type of Entity


Business Management
Ms. Michelle Wight Sands, Director of Operations Mr. Mark Good, CEO Ms. Cathy Porter, A/P Ms. Shalonda Siler, District Mrg
Contact Information
Principal: Ms. Michelle Wight Sands, Director of Operations
Number of Employees


Business Category

Moving & Storage Company Moving Supplies Storage Units - Household & Commercial Warehouses - Merchandise Conference Centers Mail Box Rental & Receiving Office & Desk Space Rental Service Used Household and Office Goods Moving (NAICS: 484210)

Alternate Business Names
Life Storage LifeStorage LifeStorage of Elk Grove LifeStorage of Enterprise LifeStorage of Milwaukee North LifeStorage of Pell Industrial LifeStorage of Rhodes Ranch LifeStorage of Richardson LifeStorage of Sacramento State LifeStorage, LP
Products & Services

This company offers storage rent office space mailbox conference rooms incubator, office suites flexible, higher quality $2045 cost effective


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.