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          Laser International Worldwide Moving & Storage has 1 locations, listed below.

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            Business ProfileforLaser International Worldwide Moving & Storage

            International Movers
            BBB accredited business

            At-a-glance

            Customer Reviews

            4.86/5stars

            Average of 35 Customer Reviews

            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 3/1/2011

            Years in Business: 27

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Laser International is an international moving and storage company focused on relocating household goods and automobiles for personal/corporate relocations, transferees, retirees, diplomats, students and more. We also provide customized storage and insurance options.

            Products & Services

            This company offers exclusively international moving and storage

            Business Details

            BBB File Opened:
            8/27/2003
            Years in Business:
            27
            Business Started:
            5/15/1996
            Business Started Locally:
            5/15/1996
            Business Incorporated:
            5/14/1999
            Accredited Since:
            3/1/2011
            Licensing Information:
            • FMC License #024579N
            Type of Entity:
            Corporation
            Alternate Business Name
            • Laser International Transportation Incorporated
            • Laser Moving
            Hours of Operation

            Primary

            M:
            9:00 AM - 5:00 PM
            T:
            9:00 AM - 5:00 PM
            W:
            9:00 AM - 5:00 PM
            Th:
            9:00 AM - 5:00 PM
            F:
            9:00 AM - 5:00 PM
            Sa:
            Closed
            Su:
            Closed
            Business Management
            • Mr. Joseph Specht, President
            • Mr. Ryan Specht, Manager
            • Mr. Adam Knizner, Manager
            • Dustin Oien, Relocation Manager
            Contact Information

            Principal

            • Mr. Joseph Specht, President

            Customer Contact

            • Mr. Joseph Specht, President
            Additional Contact Information

            Phone Numbers

            Industry Tip

            BBB Tip: Hiring a mover

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/23/2024

            Complaint Type:
            Delivery Issues
            Status:
            Answered
            I am shipping my items from the ** back to ********* after making the move from the ** to ********* for a little while. I feel Laser International deliberately misled me on the shipping time frame to make the sale and encourage me to go with them over other companies. I was told that my items would take approximately 11 weeks for delivery from pick up in ***** at my storage unit to drop off at my home in *********. I queried this with the Laser International Representative and he assured me that this estimate was fairly accurate and that I would receive my items in 10 to 12 weeks. My items were picked up on Tuesday November 7th, 2023 and I have still not received them. After repeatedly reaching out to Laser International and the moving company they use in *********, I have been given a delivery date of March 5th, 2024. This is 17 weeks after my items were picked up by Laser International. I also have correspondence from the representative at Laser International telling me my items would be delivered in 10 days after arriving in *********, however it will be 5 weeks. On top of this I have a signed contract saying an estimated total of 11 weeks from start to finish. I have attempted to discuss my concerns with Laser International and they have been uncooperative. They are claiming they already discounted my order. This is not accurate. They gave me a "$100 friends and family discount" after they mistakenly added an extremely high insurance fee on top of my total order cost.This error has cost me significantly both financially as well as causing psychological stress to me and my family who have been without household essentials for far too long. If I had of known how long it would actually take, I would have sold a lot of the furniture on the Vegas end and purchased it here in ********* saving me thousands of dollars in shipping volume costs, and gone with a different company I feel incredibly taken advantage of and I imagine this is happening regularly to others,
            Read More

            Customer Reviews

            35 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            John T

            02/28/2024

            You can't go wrong with Laser International, and I especially recommend their Relocation Manager ********************* - a friendly, consummate, detail-focused professional with excellent communication skills.This was my first trans-Atlantic move to Europe and it went more smoothly than all my previous domestic moves back in the US. **** managed every detail promptly, smoothly and with flexibility. I changed my tentative move date once and also changed the amount of personal belongings I decided to move to Europe at least three times. **** handled it all with aplomb, providing quick adjustments and solutions. His European partner, ******** Moving's rep ******************** was equally professional and accommodating. Everything arrived in tact and reached ******** when they said it would. They also arranged very affordable storage for a couple of months, while I awaited finalization of my ******** And once I was approved and ready to board a plane, they had my crates arrive within a week! This was by far the easiest part of my move to ********. I didn't have to worry about a thing. I would recommend Laser and **** without hesitation. Thanks ****!

            Laser International Worldwide Moving & Storage Response

            03/01/2024

            Thank you for your review. We appreciate your business!

            Local BBB

            BBB of Chicago & Northern Illinois

            BBB Reports On

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