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BBB Business Review

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Golan's Moving and Storage is a moving and storage company which provides relocation and storage services for residential and commercial customers. This company serves the northern suburbs of Chicago, including Wilmette, Evanston, Kenilworth, Winnetka, Morton Grove, Glenview, Park Ridge, Niles, Northfield, Des Plaines, Lincolnwood, Glencoe, Golf, Harwood Heights, Norridge, Rosemont, Schiller Park, and Franklin Park. Services available from this company include local moving, long distance moving, commercial relocation, international moving, packing assistance, piano and auto transportation, and storage.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Golan's Moving & Storage Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

15 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 5
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 8
Total Closed Complaints 15

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Golan's Moving & Storage Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

BBB file opened: November 01, 1990 Business started: 10/19/1990 Business started locally: 10/19/1990 Business incorporated 10/19/1990 in IL
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Illinois Commerce Commission
160 N. LaSalle St., Chicago IL 60601
Phone Number: (800) 524-0795

Federal Aviation Administration
800 Independence Ave SW, Rm 908, Washington DC 20591
Phone Number: (202) 267-3883

Type of Entity


Business Management
Mr. Jonathan Frawley, Sales Manager Ms. Julie Gold, General Manager
Contact Information
Principal: Mr. Jonathan Frawley, Sales Manager
Principal: Ms. Julie Gold, General Manager
Business Category

Moving & Storage Company Movers Movers - Office Moving Services - Labor & Materials Piano & Organ Moving Boxes - Corrugated & Fiber Relocation Service Used Household and Office Goods Moving (NAICS: 484210)

Additional Information

Golan's Moving & Storage, Inc. has asked that consumers contact Julie Gold,General Manager(847.677.9064)to discuss their concerns prior to filing a complaint with the Better Business Bureau.

Customer Review Rating plus BBB Rating Summary

Golan's Moving & Storage Inc has received 3.68 out of 5 stars based on 2 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.