Date of service requested 11/5/22. Paid $447.75 in total. Requested an hour to move items: couch, loveseat, queen ************ spring with bedframe, twin mates bed (drawers previously removed by me, placed in my vehicle), washer and dryer, basketball hoop (outside), and a grill (outside) from one residency to another. These items were in an empty home with 4 exit points. During that time at my previous residency to remove the items, the two movers were not moving in an adequate time with the open space and exits to their benefit, rather they were speaking among themselves and wrapping my washer and dryer excessively to the point it was just barely fitting through the doorway and the stretch wrap was tearing; I also had to inform them to rotate the washer and dryer to fit through the doorway. The whole time I was present in the home, waiting on the movers to remove the items, with two other items already outside. As they were unhurriedly grabbing my items, I was also bringing down items that they never bothered to grab, such as a grill, two-bed frames, and two-bed wood slabs, in order to preserve my time therefore I brought them down to my garage. Not at any point did the movers take the legs off of my couch and loveseat or stretch wrap anything but my washer and dryer, only putting my queen ******** in a bed bag per my request. My couch and loveseat were shoved through the door. The timeline at the first house took more time than necessary given the open space and exits they had to their advantage. Moving forward to the new home, I followed them in my car to my, somehow along the commute I arrived first and they showed up roughly about five minutes or so later. At this point, I gave them a walk-through of the home and showed them where I wanted my stuff to be placed. They set the basketball hoop outside, which took them a significant amount of time to lie down on the ground, moving forward the couches again still had the legs on them and they were shoving my couches through the doorway never getting them into my house. Next was my washer and dryer, the mover eyed the area and suggested the space would not be wide enough to bring them through and that they would have to remove the railing. The area to carry the items upstairs to the laundry room or my items were never measured, instead, they were left placed along the wall in my kitchen and my daughter's twin bed; my ************ spring was placed in my living room, nothing was broken down or attempted to be taken upstairs, it was very evident that my box spring was indeed too big to fit up the stairway due to the overhead. That all being said, I was doing a majority of micromanaging the movers and much unnecessary time was wasted on their behalf. In the end, I was very frustrated and upset, I felt and know that the movers did not provide good service or even take the time and care to get my belongings where they needed to be. At some point, the paperwork was signed and the movers left, only to discover they were sitting in their truck for 30 minutes outside my home, in the meantime, I was on the phone venting to a friend in regard to the service that I had just received and was asked if the legs on my couch and loveseat were removed, at that point I had gone outside to look and they were still on them, I then attempted to take them off myself with hopes that my two kids and I would be able to get the furniture inside my home at some point. I also measured the stairway and my washer and dryer concluding that I still had at least an extra five inches to spare and carry the items upstairs and placed them in the laundry room, I also took apart the twin mate bed and was able to get that and my ******** upstairs. The Two Men and a Truck movers made absolutely no effort to make sure my personal belongings were able to be placed where requested, instead took two hours to not complete the job with client satisfaction. At which point the following business day I contacted the office regarding my complaint and concerns and spoke to a woman to who I reiterated what took place she then went to the owner of the company only to contact me back with no resolution, communicating to me that the movers were stating that I had told them to leave the items as is. I suggested they send someone out to my house so that they could assess the situation and see for themselves. Eventually scheduling an appointment to ***** the area and items with *************************. We both at that point did a walk-through and measured and took pictures of the area and items seeing that my two children and I were, in fact, able to get these items into my house and also place them where they needed to be. ****** also confirmed that the movers did admit to not putting the items where I needed them. During and after completing the walkthrough ****** 100% agreed with me as to why I would be upset, apologized for the service that I received, and also offered his services if need be in the future to make sure that I received a better job. ****** stated that he would take my concerns to the owner and that the owner would be in contact with me no later than the following Friday. Come that time on Friday I get a call from ****** telling me that the owner is only willing to refund me an amount of the $90.00 range, that I will be responsible for the remaining amount of the first hour at $184.00, the drive to the first residency, the drive to the new residency and the drive back to the office and a valuation charge of $30.00. I told ****** that at no point was I ever told that I would have a valuation charge or a charge for the drive in between moving the items from one house to the other, I suggested that he listen to the phone audio from the original move scheduling and that I would be willing to pay for the one hour $184.00 and the 10 min drive to the first home and the 10 min drive back to the office, and the ******** bag $3.75. I reached out to ****** via text on 11/15/22 in reference to the audio, only to receive no response or refund of any amount as of today date 11/23/2022.
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