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          STI Moving & Storage has 1 locations, listed below.

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            Business ProfileforSTI Moving & Storage

            Moving and Storage Companies
            BBB accredited business

            Additional business information

            Additional Info:
            STI Moving & Storage has requested that before filing a BBB inquiry, consumers contact Solana Reskey-Vaughn, Manager at 847-675-1223. Please understand that you can file a complaint with the BBB now or at any time during this process. It is our hope that STI Moving & Storage will resolve the matter for you in an expedient matter.
            See all additional business information

            At-a-glance

            Customer Reviews

            4.88/5stars

            Average of 17 Customer Reviews

            Customer Complaints

            3 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 7/1/2014

            Years in Business: 19

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            STI Moving & Storage is a moving company that provides residential and commercial local and long-distance moving. Other services include relocating, and storage services. 

            Products & Services

            This company provides moving and storage services for both residential and commercial customers. Their moving services include local and long-distance moves for corporate and residential clients. For corporate clients, they can provide Relocation Consultants who are equipped with the tools and experience to make the relocation process as smooth as possible and assist their client with all aspects of moving, including prioritizing tasks and ensuring that the relocation does not disrupt the regular functions of the office. The company also offers white glove moving services, which assists customers with moving art and antiques, electronics, delicate furniture, and other fragile items which must be handled with care. STI Moving & Storage has a Chicago storage facility, which is climate-controlled and secured 24 hours a day.

            Business Details

            BBB File Opened:
            7/26/2005
            Years in Business:
            19
            Business Started:
            9/1/2004
            Business Started Locally:
            9/1/2004
            Business Incorporated:
            8/24/2004
            Accredited Since:
            7/1/2014
            Type of Entity:
            Corporation
            Alternate Business Name
            • STI Moving & Storage, Inc.
            Hours of Operation

            Primary

            M:
            9:00 AM - 6:00 PM
            T:
            9:00 AM - 6:00 PM
            W:
            9:00 AM - 6:00 PM
            Th:
            9:00 AM - 6:00 PM
            F:
            9:00 AM - 5:00 PM
            Sa:
            9:00 AM - 2:00 PM
            Su:
            Closed
            Business Management
            • Mr. Sasha Cincar, President
            • Ms. Solana Reskey-Vaughn
            Contact Information

            Principal

            • Mr. Sasha Cincar, President

            Customer Contact

            • Ms. Solana Reskey-Vaughn
            Additional Contact Information

            Fax Numbers

            • (847) 675-1225
              Primary Fax

            Industry Tip

            BBB Tip: Hiring a mover

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            08/09/2022

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            STI moved my belongings from *******, ** to Belmont, ** with a delivery date of 8/7/22. The first question the crew asked when picking up my belongings on 7/29/22 was if I had insurance or not. Im assuming that if I said no, they wouldve taken even less care of my items. I purchased a full value of inventory policy (and the movers were aware of this).The movers were deceptive and abrasive as soon as they showed ** in ************* to deliver my belongings. They were rude to my girlfriend and mother, and showed they didnt have a single ounce of care for my belongings (slamming full marked boxes on the sidewalk and then again on the wood floors). When they brought my 15 month old ** into my new space, they made sure to place it face down on the couch opposed to the ** stand 3 feet away. This was the first instance of deception used by the movers to ensure we would not see the damage to the **. The second instance of deception was when my girlfriend asked to help move the ** into the correct spot, she was told that they would not help do that (as they knew the ** was damaged). Fast forward a few hours later when I am ready to place ** tv on the stand, I flip it over and its shattered. My insurance carrier will now not honor the policy because we did not notate the damage on the signed **** of lading before the movers left. The deception and reluctance to show us the other side of the ** was all part of STIs plan so they didnt have to reimburse for the tv (which was $2,000 new). I would like STI to replace my **.
            Read More

            Customer Reviews

            17 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Michael H

            02/20/2023

            On time and ready to work! They are prepared with lots of supplies to help make the move a lot more efficient. They were careful with our precious valuables! You can't beat the prices and the awesome team that they are!

            STI Moving & Storage Response

            02/21/2023

            Thank you very much for your feedback, *****.

            Local BBB

            BBB of Chicago & Northern Illinois

            BBB Reports On

            BBB reports on known marketplace practices.

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