Reebie Storage & Moving

Find out more about Reebie Storage & Moving:

BBB Accreditation BBB Rating Business Contact and Profile Additional Locations and Phone Numbers Licensing Customer Complaint History

BBB Program Participation Government Actions Advertising Review Industry Tips BBB Copyright and Reporting Policy

BBB Accreditation

Reebie Storage & Moving has been a BBB Accredited business since February 1985. This means it supports BBB's services to the public and meets our BBB Accreditation standards.

BBB Rating for Reebie Storage & Moving

Based on BBB files, Reebie Storage & Moving has a BBB Rating of A+ on a scale from A+ to F.

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Reebie Storage & Moving is a charter agent for Allied Van Lines.

Additional Locations and Phone Numbers

Licensing for Reebie Storage & Moving

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Illinois Commerce Commission
160 N. LaSalle St.
Chicago, IL 60601
(800) 524-0795
www.icc.illinois.gov

Customer Complaint History for Reebie Storage & Moving

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB processed a total of 9 complaints about Reebie Storage & Moving in the last 36 months, our standard reporting period. Of the total of 9 complaints closed in 36 months, 1 was closed in the last year.

BBB Program Participation

Government Actions

BBB has no information regarding government actions at this time.

Advertising Review

BBB has no information regarding advertising review at this time.

Industry Tips

Contracts

As with any business transaction, be sure to read all agreements, guarantees, and instructions before signing. Do not be pressured into signing an agreement before you are ready and you understand all terms and conditions. Make sure all oral promises are put in writing. Be wary of vaguely worded provisions, exclusions or limitations which could pose a problem later. Never sign a contract with sections left blank.

Moving tip

What do I need to know before, during, and after my move?

Before selecting a mover, it is advisable to obtain three written estimates from licensed movers. Licensed, professional movers in Illinois are required to comply with the Illinois Commerce Commission's standards for insurance coverage, handling, loading, moving, and unloading your property. State requirements may vary. According to the ICC they also must perform these services at reasonable rates and within a reasonable amount of time. ICC regulations state that it is against the law to hire an unlicensed mover. Outside of Illinois, please check with your own state agencies.

Once you obtain at least three written estimates from licensed movers, remember that the estimate will usually be an educated guess as to what the final cost of the move will be. For that reason, make sure that the estimator sees everything that you want moved and is notified of any delicate or problematic items. If you have any items that need extra protection, such as paintings, collectibles, or family heirlooms, it is strongly recommended that you pack and take those possessions separately instead of leaving them with the movers.

During the move, the two most valuable documents will be an inventory and the bill of lading. Before your possessions are loaded onto the moving truck, you should ask the carrier to make an inventory of everything that is being moved, and you should accompany the mover while this list is prepared. This will ensure that all your items are accounted for, especially if something is missing and you'll need to file a claim. The bill of lading is the contract with the mover, which lists the mover's services, responsibilities, when and how they charge, and what the company's liability is. According to the ICC, the mover is required to provide you with a bill of lading, and you should make sure to understand all its provisions before signing it.

In terms of insurance and protection, keep in mind that a mover's liability is likely to be less than the value of your goods. Rates are generally based on 30 cents per-pound, per article for local moves, and 60 cents per-pound, per-article for out-of-town moves. Additional insurance and protection are usually available, however you will have to pay more. You also should not confuse a "carrier's liability" with "insurance", so you can consult your insurance agent to determine if any extra coverage is recommended.

Upon delivery of your goods, check the condition of your property before signing a delivery receipt. It's crucial that you check for damage while the mover is present, and if something is found to be lost or broken, document it clearly on the inventory or bill of lading. An even safer bet would be to take pictures or Polaroids of your property, both before and after the move. A couple of rolls of film could save you a potential dispute and a lot of aggravation. These documents will help solidify your case when you file a written claim. Do not have damage repaired or replace a missing item before consulting with the mover, as that might jeopardize a potential settlement.

Interstate Moving

If you would like to listen to a tip on "Interstate Moving" 24 hours a day please call BBB's Tel-Tips line at 312-832-0500 and press 8 + # (the pound key) + 1 and key in tip number 321. BBB has many other Tel-Tips on a wide array of topics please call 24 hours a day to hear the menu of topics.

BBB Copyright and Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Reliability Reports are provided solely to assist you in exercising your own best judgment. Information in this BBB Reliability Report is believed reliable, but not guaranteed as to accuracy.

BBB Reliability Reports generally cover a three-year reporting period. BBB Reliability Reports are subject to change at any time.

If you choose to do business with Reebie Storage & Moving, please let them know that you contacted BBB for a BBB Reliability Report.

ID: 12001944
Report as of November 7, 2009 22:34
Copyright^© 2009 Better Business Bureau