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Consumer Complaints

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Reebie Storage & Moving Co., Inc.

Phone: (773) 549-0120Fax: (773) 404-0120

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by Resolution

Complaint Resolution Log (1)BBB Closure Definitions
04/23/2014Problems with Product / Service | Read Complaint Details

Additional Notes

Complaint Category: Failure to honor a contract or agreement

Complaint: Reebie gave me a binding and guaranteed price and delivery date to make a move from ******** to ********** I selected Reebie because they had moved some goods from Chicago to ********* for me before. After picking up goods in late July from my deceased mother's house, a small order but valuable, they demanded additional moneys because of alleged expenses to get from the mainland to ********** claiming those were "additional charges" under the contract. I was told the expense was for a truck trailer on the ferry, which needed to be booked in advance. I objected on the grounds that they had moved goods for me there before and I had reasonably assumed in accepting their binding offer rather than that of others that they had priced this properly. They not only insisted, holding my goods as hostage, but also refused to bill them as additional charges; they instead insisted on retroactively increasing the original quote. They then also refused to deliver my goods out of warehouse until I paid the full amount, contrary to the contract payment method. They raised the binding contract price by $1,350.
Having charged the extra price for a trailer truck on the ferry, which they said needed to be booked well in advance, they did not make any ferry booking and could thus not make the binding latest delivery date of October 11, extending it by 2 weeks. When I said there would be no one there for the next six months and advised them they would be liable for storage, the driver took the initiative and offloaded onto a $29 a day budget rental van and brought it over that way (still a couple of days late.) That incidentally is the way most local agents bring small shipments over, which they should have known. Because they had neglected to plan and book, the driver had to do this over 2 days and stay overnight. They charged me for the maximum service, which they failed to perform, provided a cheaper service for which I was not credited, and even that cheaper service was an overcharge because of their failure to plan. They overcharged me by $1350 above the contractually binding price.
Subsequently i filed a claim for minor damages caused by the move. I had paid $1.001 for insurance with no deductible. My claim was for a total of $817 and was acknowledged officially on October 23. The claim number they assigned me was XXXXXX. The repair person they assigned to me never contacted me and now they are claiming not to know who I am. The last email I received from their representative, **** ******* with whom I have exchanged numerous emails before, suddenly responded to an email from me with this on December 9: "We're very sorry but we have no idea what you are referring to. Is this a move? Who did you move with and what is the registration number? We are not authorizing anything at this time without additional information." They are obviously acting in bad faith and refusing to discuss the damages claim with me.
I can provide copies of contracts and emails if requested.

Initial Business Response
Contact Name and Title: ******** Customer Care Re
Contact Phone: XXX-XXX-XXXX
Contact Email: ***********

Initial Consumer Rebuttal
(The consumer indicated he/she DID NOT accept the response from the business.)
See attached rebuttal

Final Business Response
This customer has a right under law to seek arbitration if they feel they have been wronged on a claims issue,as far as a transportation cost issue they may write the carrier Allied Van Lines P O Box **** Chicago,Il XXXXX if they feel they have been charged wrongly.We have answered honestly and we understand the client disagrees with us but hopefully he understands us as we disagree with him

Final Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
They made no proposed resolution. See attached PDF file Second Rebuttal

Complaint Resolution: BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.

Industry Comparison| Chart

Movers, Moving & Storage Company


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