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BBB Business Review

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BBB Accredited Business since

New City Moving

Phone: (773) 489-0600 Fax: (773) 489-0604 View Additional Phone Numbers 2358 N Damen Ave, Chicago, IL 60647 View Additional Email Addresses http://www.newcitymoving.com View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

We provide services for the relocation of household goods.  This entails moves within the State of Illinois. 


BBB Accreditation

A BBB Accredited Business since

BBB has determined that New City Moving meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for New City Moving include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 3 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

3 Customer Reviews on New City Moving
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 3

Additional Information

BBB file opened: December 21, 2009 Business started: 10/09/2008 Business started locally: 10/09/2008 Business incorporated 10/03/2008 in IL
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Illinois Commerce Commission
160 N. LaSalle St., Chicago IL 60601
http://www.icc.illinois.gov
Phone Number: (800) 524-0795

Type of Entity

Corporation

Business Management
Ms. Samantha Harnisch, HR & Office Manager Mr. Brian Slater, President
Contact Information
Principal: Ms. Samantha Harnisch, HR & Office Manager
Business Category

Movers Movers - Office Moving & Storage Company Used Household and Office Goods Moving (NAICS: 484210)

Products & Services

New City Moving sells the following brand(s): We do not sell retail goods. We sell New City Moving boxes for customers upon request.

New City Moving offers the following product(s): We can sell our customers packaging products for their household goods when moving. The includes heavy duty shrink wrap, floor protector (hardwood and carpet), tape, a variety of boxes, and custom packaging for unique items.

Method(s) of Payment
We accept payment by cash, credit/debit card, or certified check/money order.  Personal checks are not accepted.
Refund and Exchange Policy
We don't charge fees for the cancellation or rescheduling of a move. 
Alternate Business Names
Windy City Moving, Inc.

Customer Review Rating plus BBB Rating Summary

New City Moving has received 4.12 out of 5 stars based on 3 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.