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BBB Business Review

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BBB Accredited Business since

Midwest Moving & Storage, Inc.

Additional Locations

Phone: (847) 593-7201 Fax: (847) 593-7618 View Additional Phone Numbers 1255 Tonne Rd, Elk Grove Village, IL 60007 http://www.midwestmoving.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description



Midwest Moving and Storage is a moving company which provides professional relocation services for home, office, industrial, scientific, and governmental clients. Headquartered in Elk Grove Village, this company serves customers across the United States, including Naperville, Schaumburg, Lake Forest, DeKalb, Justice, Roselle, Chicago, Wheeling, Bolingbrook, Aurora, Rockford, Evanston, Crystal Lake, McHenry, and Des Plaines. Clients have included Argonne National Laboratory, Northwestern University and government contractors. The company was formed in 1983 and is a member of the American Moving & Storage Association with ProMover status and certified by the International Office Moving Institute.

Midwest Moving offers the boxless move, where the material is moved within the furniture so that files are not shifted from within their furniture and their integrity is assured. Core capabilities of this company include office and industrial relocation, lab moving, university and college moving, nationwide trucking, export packing and crating, decommissioning of used furniture, and warehousing and distribution. Other services include nationwide residential moving, space planning and project management services, computer packing and relocation, IT disconnect and reconnecting services, and shredding and document destruction. The company uses recycled content packaging and has an 8-step best practices process to reduce office moving waste by up to 30%. The company can also offer a response to inquiries within two days, which exceeds the usual industry response of five days.

Visit the website for Midwest Moving and Storage to learn more about the capabilities of the company, read about their protection processes and government contract, and contact the company to discuss a governmental, industrial, laboratory, university, or residential relocation job.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Midwest Moving & Storage, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Midwest Moving & Storage, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 3 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

3 Customer Reviews on Midwest Moving & Storage, Inc.
Customer Experience Total Customer Reviews
Positive Experience 3
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 3

Additional Information

BBB file opened: November 10, 1988 Business started: 08/01/1983 Business started locally: 08/01/1983
Type of Entity

Corporation

Business Management
Luis Toledo, President & CEO Ms. Ruth Bernal, HR, Manager Mr. Tom Pera, General Manager
Contact Information
Customer Contact: Mr. Tom Pera, General Manager
Principal: Luis Toledo, President & CEO
Business Category

Movers Used Household and Office Goods Moving (NAICS: 484210)


Customer Review Rating plus BBB Rating Summary

Midwest Moving & Storage, Inc. has received 5 out of 5 stars based on 3 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.