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J&P Moving Service, Incorporated

Additional Locations

Phone: (773) 583-3300 Fax: (888) 478-6440 View Additional Phone Numbers 331 W Gerri Ln, Addison, IL 60101 http://www.jpmoving.com View Additional Web Addresses


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Description

For 15 years, hundreds of families and businesses have trusted J & P Moving Services, Chicagoland´s movers and relocation specialists, to move them easily across town or cross country. Nothing matters more to us than making the move a good experience


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for J&P Moving Service, Incorporated include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 3 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

0 Customer Reviews on J&P Moving Service, Incorporated
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: September 16, 1996 Business started: 01/01/1998 Business started locally: 01/01/1998 Business incorporated 12/17/1998 in IL
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Illinois Commerce Commission
160 N. LaSalle St., Chicago IL 60601
http://www.icc.illinois.gov
Phone Number: (800) 524-0795

Type of Entity

Corporation

Business Management
Mr. Peter West, President
Contact Information
Principal: Mr. Peter West, President
Business Category

Movers Movers - Office Moving Services - Labor & Materials Moving Supplies Packing & Crating Service Storage Units - Household & Commercial Storage - Data Trucking - Light Hauling Trucking Office Furniture & Equipment Transportation Services Auto Transporters & Drive-Away Companies Office Records Stored Relocation Service Transportation Consultants Truck Rent & Lease Moving & Storage Company Used Household and Office Goods Moving (NAICS: 484210)

Service Area
Chicago and All Surrounding Suburbs
Products & Services

Full Service local and long distance residential/commercial moving and storage. We offer climate controlled warehouse storage in our secure facility.


Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    331 W Gerri Ln

    Addison, IL 60101 (773) 583-3300

  • THIS LOCATION IS NOT BBB ACCREDITED

    820 A N Ridge Ave

    Lombard, IL 60148 (888) 478-6440 (630) 462-5432 (800) 495-8430

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

8/20/2015 Billing/Collection Issues
11/5/2014 Problems with Product/Service
12/6/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: We recently used J&P Moving for our move. While everything went smoothly, one of the movers kicked a piece of metal trim on the stairs loose. The crew leader asked us to call the office to have them send someone to repair the issue....we've called several times but no repairs have been made despite several promises.

Desired Settlement: Please repair the item you broke or offer a refund to cover the cost of repair. Thank you.

Business Response: Initial Business Response /* (1000, 5, 2013/11/22) */ Contact Name and Title: ***** ****, President Contact Phone: XXXXXXXXXX Contact Email: ********@gmail.com I apologize for the delay, but we haven't been able to reach the customer to set up repair. We are happy to repair the trim piece and have called a few times leaving messages. The repair will take only a few minutes, so please return our calls to set up a convenient time.


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on J&P Moving Service, Incorporated
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)