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Moving services provider, offering end-to-end moving support for clients in the corporate, residential, work space solutions, and international markets.
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A BBB Accredited Business since
BBB has determined that Graebel Van Lines, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Graebel Van Lines, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Illinois Commerce Commission
160 N. LaSalle St., Chicago IL 60601
Phone Number: (800) 524-0795
Type of Entity
Business ManagementTroy Hardrick Mr. Dave Marsden, VP- General Manager Mr. David W. Graebel, Owner/Chairman Ms. Bethany Steinbach, Customer Service- Residential Coordinator
Movers Movers - Office Movers - International Moving Services - Labor & Materials Storage Units - Household & Commercial Moving & Storage Company Used Household and Office Goods Moving (NAICS: 484210)
Alternate Business NamesGraebel Movers
Products & Services
Graebel Is Your One Source for Worldwide Relocation & Commercial Workplace Services. We are your single-source partner for successful, cost-efficient employee relocations and workplace services. Our seamless global supply chain management featuring services with 153 country on-the-ground attention to go with it. Peace of Mind. Worldwide.
1011 Asbury Dr
Buffalo Grove, IL 60089 (847) 808-8400 Directions
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Additional Phone Numbers
- (847) 808-8457 (Fax)
Additional Email Addresses
- - Customer Service
- - Additional Business Login
- - Communication/Mass Email
- - eQuote
- - Technical Support
- - Sales
- - Additional Business Login
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
|11/24/2014||Problems with Product/Service|
Problems with Product/Service
Read Complaint Details
Complaint: Movers broke a large full box of precious house items, some are Lenox china and waterford crystal. I was told by an employee contact to sign a 65cent Movers broke a large box of dishes, serving pieces waterford glasses and lenox china cups and sugar bowl. They also broke precious vintage glass ware that cannot be replaced, a 50 year old heirloom pasta dish and many more such items. They sent a check for $252.00, which is an insult, I will nocash it. They have also misplaced 5 photograph albums filled with memories. I did not add this
Desired Settlement: Movers broke a large full box of seving items, Glass ware, which some were Waterford, Lenox China and Vintage glass ware. Some items are not replaceable, they are heirlooms. An employee, by the name of ******* advised me to sign their insurance agreement, for $65 cents per pound and currently sent a check for $252.00, which I will cash. Some of the broken items were heavy pottery. I want them to justify the small price they want me to accept. I also, did not claim the 5 photograph albums, that they misplaced. The driver, at the time of our move, was agitated over the inadequate truck he was given, therefore he had to move our boxes many times to try and fit our belongins in the truck. Anything you can do to help me will be greatly appreciated. Thank you. want me to accept
Business Response: Initial Business Response /* (1000, 10, 2013/11/05) */ The only move I can find in our system under this name took place from **** ******* IL to ********** IL. ******* ******** (********) had no part in this move. I don't believe that this should be directed to our location or BBB Silicon Valley. I can definetly research, but my knowledge of this relocation is very limited and should go to the branch where it took place. Again, I'm happy to help, but I don't think we are the best avenue to accomplish resolution. Initial Consumer Rebuttal /* (3000, 12, 2013/11/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) The move was from L********** to ********** IL The company address is the address that I gave you. They have a moving company here in Buffalo Grove, IL, but I assume that is a division of the parent Company. When you look up *******'s address the one that comes up is the one I gave you. The local address for ******* is: ****************, Buffalo Grove, IL XXXXX. Telephone number is: XXX XXX XXXX. Thank you. Final Business Response /* (4000, 31, 2013/12/24) */ While we appreciate the photos; the packing services were not completed by *******. The truck is owned by a ******* independent contractor; we did not "give" the driver the truck; he owns his truck. As we stated previously; the truck that was dispatched was sufficient to move the goods based on the estimated weight. We do understand the crew was running late on load day; however the customer was only charged from the time the crew arrived on site. In order to move the goods; the driver does have to load the truck like a puzzle; many times we may have to rearrange the load to get a different piece to fit. We are sorry to hear that the driver's diligent work efforts came were perceived as anger; he did have a difficult job to perform- and It is difficult to perform your best when there's negative interaction with others. We understand moving is a stressful time and we know everyone was doing the best they could under the circumstances. Local moving in the state of Illinois is not guaranteed; it is based on actual time and services. We did settle your claim based on the valuation coverage you selected on the Bill of Lading; we are sorry that your valuables were damaged; but we are not responsible for any further action. As previously referenced and based on the fact we will not be able to reach a mutually amicable resolution, ******* continues to be willing to participate in binding arbitration, as required under the BBB Rules of Binding Arbitration. Sincerely, ************** Final Consumer Response /* (3000, 28, 2013/12/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am forwarding pictures of broken heirlooms & dishes. The movers were very late in ariving at the my home for the move. Was very angry at the items that had to be moved and accused the person estimating the job of knowing the pounds involved in the move. Accused the company of giving him too small of a truck for my move. Therefore, to make it work, he constantly was moving and throwing boxes and furniture around the truck to try and re-arrange them to fit. We were the victims in this case due to the movers being very angry. I paid the invoice, plus in good faith I paid them extra, which I did not have to do that, because that was not part of my invoice. I took them at their word that my items were going to be replaced. I packed them very well and marked the boxes very fragile in large print. I believe that ******* should compensate me for these broken items. Some of them are very valuable and meaningful to my husband and myself. Thank you for all of your help.