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      Country
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          Find a Location

          Family Moving & Storage, Inc. has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Please enter a valid location.
            • Family Moving & Storage, Inc.

              4545 W Homer St Chicago, IL 60639-5106

            • Family Moving & Storage, Inc.

              1533 Independence St Cape Girardeau, MO 63703-6024

            Business ProfileforFamily Moving & Storage, Inc.

            Moving Companies
            Multi Location Business

            At-a-glance

            Customer Reviews

            1.36/5stars

            Average of 14 Customer Reviews

            Customer Complaints

            17 complaints closed in last 3 years

            7 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            At Family Moving, we have over 23 years of experience as professional movers. We offer free quotes for all our services.

            Products & Services

            This company offers moving services.

            Business Details

            This is a multi-location business.

            Find a Location

            Family Moving & Storage, Inc. has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Family Moving & Storage, Inc.

                4545 W Homer St Chicago, IL 60639-5106

              • Family Moving & Storage, Inc.

                1533 Independence St Cape Girardeau, MO 63703-6024

              BBB File Opened:
              1/14/2013
              Years in Business:
              20
              Business Started:
              3/1/2004
              Business Started Locally:
              3/1/2004
              Business Incorporated:
              3/10/2012
              Type of Entity:
              Corporation
              Business Management
              • Mr. Josh Martin, Operations Manager
              Additional Contact Information

              Fax Numbers

              • (888) 678-1557
                Primary Fax

              Phone Numbers

              Industry Tip

              BBB Tip: Hiring a mover

              Customer Complaints

              17 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              07/05/2023

              Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              I hired movers and was quoted 375$ for 2 hours and 3 movers, they were scheduled to arrive between ****am on June 24th, they arrived around 11:05. The paperwork was given to me to sign as two of the movers started moving my belongings, the paperwork showed the estimate to be $375. The movers finished moving things into the truck in approximately 35/40 min. I informed them I would meet them at the new apt, we left at about the same time, I was at the new apt for 20 min before calling them to ask about their arrival, they informed me that they were close by, when they pulled up, they each had hot food items and beverages that they had just purchased from a **** on the way, I was on the 2nd floor and was looking down to direct them where to start moving my things and I witnessed one of them urinating in my alley. Before they started moving the same man with the paperwork came upstairs with paperwork that was now charging me $592. I immediately disagreed that this was absurd as they were still within the 2 hour estimated window, and why was I being charged so much, they informed me that had to wrap items (which was not cleared by me or even mentioned), and then informed me that it will probably take 3 hours, I said that ******** in the office told me that it was billed in 15 min increments over the 2 hours, instead I was being charged 3 hours when we still had under an hour left within the estimate. They refused to bring any of my items upstairs until I paid, he called his supervisor and we were in speaker together, the supervisor said hed be willing to cut $30 off for materials, this was ridiculous to me as no one commented this to me, I brought up the unprofessionalism shown by the movers as they were late and urinated in my alley, he insisted I was marking a big deal out of nothing because I was upset, I had to pay them to get my things moved in, all of their review reflect my experience. I should not have been charged so much. This is a shady business.
              Read More

              Customer Reviews

              14 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Ruthie E

              05/31/2023

              If I could rate them "0", I would. They are very unprofessional. The scheduled time was set for 3pm. They showed up at 7pm with an Attitude. The movers looked and acted drugged up and drunk. They had the audacity to have furniture already on the truck. It could've been bedbugs, roaches or ******** in the furniture and appliances. Please do not go to them ******* AND SON would've did a better job than these trifling mfs!!!

              Family Moving & Storage, Inc. Response

              06/01/2023

              Client was scheduled for a 3-4pm arrival window and the crew was running late. A delay credit was provided. We did not provide a rate with an exclusive truck and the client signed off on receiving the service and everything being 'in apparent and good condition'. We understand the client is upset about the delay but her crew has been with us for many years, none of which would appear to be on drugs or drunk- it's possible the men were tired after working all day. Either way, at this time we don't have a way to remedy the situation as the client never informed us of any problems during the move. If the client would like some type of additional financial compensation for her experience she's going to have to contact us and file a claim like her reservation suggests. 

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