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BBB Accredited Business since
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Crescent Movers is a moving company which provides short and long-distance relocation services for residential and commercial customers. This company serves the northern suburbs of Chicago, with their local moving range including Cook County, Lake County, DuPage County, Will County, McHenry County, and Kane County. For long-distance moves, the areas, services, and prices are negotiable. Services this business offers include local moving with hourly rates, negotiable long-distance moving, office moving, holiday and night service, temporary storage facilities, packing, and packing material sales.
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A BBB Accredited Business since
BBB has determined that Crescent Movers meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Crescent Movers include:
- 3 complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||3|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Illinois Commerce Commission
160 N. LaSalle St., Chicago IL 60601
Phone Number: (800) 524-0795
Type of Entity
Business ManagementMr. Adeel Abbas, Owner
Movers Movers - Office Moving Brokers Moving Services - Labor & Materials Moving Supplies Moving & Storage Company Used Household and Office Goods Moving (NAICS: 484210)
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
5115 Jarlath Ave
Skokie, IL 60077 (773) 777-1110 Directions
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BBB Complaint Process
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Additional Phone Numbers
- (773) 465-8774(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: On 5/214/16 I had Crescent Movers move us to our new home. Upon unloading the furniture at our new home, they showed me that they had broken my electronic safe. I had to replace it at a cost of $299 plus tax. They also were in such a hurry to leave, or I thought, since they kept complaining about having to drive back to the north side after starting work at 7AM, that they didn't unwrap a lot of the furniture, re-assemble it, or even put it where it belongs. Even though the service was horrible, I still offered the 4 guys a $40 cash tip, to which I was berated by one of the workers that they worked much harder than $10 a piece, and should at least give $20 each, in a very brash, bullying type manner. Now I grew up on the south side of Chicago, so I wasn't exactly intimidated. 10 years ago, that would have led to a very "loud" exchange. But I kept my cool, and negotiated that maybe they could actually finish putting the furniture into the correct rooms, and I would take care of them. And so we did. It turns out, that the furniture that they didnt bother to unwrap, the reason was because it was damaged. They damaged my office desk, our master bedroom furniture and severely scratched the top of another dresser. I called the owner the next morning, who apologized for their obvious lack of professionalism, and told me that he would take care of the situation, and make it right. I have never heard back.
Desired Settlement: I know better than to think that they will replace thousands of dollars worth of furniture. At the very least, I want a refund of the $770 that it cost to move all the furniture that they destroyed. Lets also remember, that luckily they sent a very small truck, and this moved only about 1/3 of what I needed to move. I had to have another company finish for me. That move went 100% as it should have.
I signed because I was assured that the office was told, even though they were closed for the night. I was lied to be the crew, and now the owner won't man up and accept responsibility for their actions, and negligence. He keeps bringing up the reviews......if he had just shown that he actually cared, and tried at all, I would have left a decent review, or no review at all, and just went about life. Now he wants to play the game to see who blinks first. Not professional at all.
Business Response: The move was completed during normal operating hours. The only item brought up was the safe. The coverage is 30 cents per pound per article; not full replacement . In the spirit of moving forward I will offer a full and final settlement of $200.
|7/28/2016||Billing/Collection Issues | Complaint Details Unavailable|
Read Complaint Details
Complaint: I called cresent movers to schedule a move in June. I was told I needed to make a $95 deposit. On the day of the move ****** ****** arrived to move me, I was told they were a sister company. I was charged $611.00 for the move. I realized after the move that I was not credited my deposit. I have called both Cresent and ****** movers repeatedly and have asked for a refund of $95. I have been told several things. They need to check with a manager, that they need to contact the other office, and they need to speak to the accounts manager. I have been assured every time my phone call will be returned the same day. I have NEVER been called back.
Desired Settlement: I would like my $95 deposit refunded
Business Response: Initial Business Response /* (1000, 8, 2014/08/12) */ The deposit was refunded as soon as I found out.
Customer Reviews Summary