BBB Business Review

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This business is not BBB accredited.

Apex Van Lines, Inc

Phone: (773) 295-8222 Fax: (773) 295-8237 View Additional Phone Numbers 2215 N Knox Ave STE 100, Chicago, IL 60639 View Additional Email Addresses

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Apex Van Lines is a moving company which provides long distance, out of state, and interstate moving for residential and commercial customers. Located in Chicago, IL, this company serves downtown Chicago and surrounding areas, including Evanston, Skokie, Park Ridge, Des Plaines, Arlington Heights, Niles, Winnetka, Edison Park, Norridge, Roselle, Schaumburg, Wood Dale, Itasca, Maywood, Bellwood, Franklin Park, Melrose Park, Cicero, Stickney, Berwyn, Burbank, Bridgeview, Hines, Westchester, Broadview, Northlake, Elk Grove Village, Countryside, Hodgkins, Glenview, Wilmette, Mt Prospect, Villa Park, Elmhurst, Westchester, Broadview, Maywood, La Grange Park, Brookfield, Hickory Hills, Evergreen Park, Oakbrook Terrace, Oak Brook, Dolton, Burnham, Posen, Palos Heights, Markham, Oak Forest, Homewood, and Hazel Crest. The company has been in business for over 23 years and does not hire temporary workers or substitutes, and provides free, no obligation estimates on their services.

The company offers short and long-distance moving, interstate, and out of state moving, as well as commercial moving. Fuel, taxes, and the cost of the driver are all included in the price of the service, and the customer only pays for the space that they have used at the end. No down payment or deposit is necessary. The company also sells packing supplies, offers packing and unpacking services, and provides storage facilities. They also sell moving insurance for their customers' more expensive, fragile, or delicate belongings that they may be concerned about incurring damage to during the move.

Visit the website for Apex Van Lines to learn more about their services, read testimonials from their customers, and contact the company to request a free, no obligation estimate on their services.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • The business is in the process of responding to previously closed complaints.

Customer Complaints Summary Read complaint details

14 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 12
Total Closed Complaints 14

Customer Reviews Summary Read customer reviews

7 Customer Reviews on Apex Van Lines, Inc
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 1
Negative Experience 4
Total Customer Reviews 7

Additional Information

BBB file opened: December 22, 1995 Business started: 01/01/1995 in IL Business started locally: 01/01/1995 Business incorporated 12/12/2012 in IL
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Illinois Commerce Commission
160 N. LaSalle St., Chicago IL 60601
Phone Number: (800) 524-0795

Type of Entity


Business Management
Mr. Isaly Arroyo, Managing Member Ms. Sheila Strong, Office Administrator
Contact Information
Principal: Mr. Isaly Arroyo, Managing Member
Customer Contact: Mr. Nathan Smith, Claims Manager
Business Category

Movers Moving Brokers Moving Services - Labor & Materials Moving Supplies Piano & Organ Moving Storage Units - Household & Commercial Travel & Moving Services Moving & Storage Company Used Household and Office Goods Moving (NAICS: 484210)


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.