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Consumer Complaints

BBB Accredited Business since 08/01/2007

Affordable Moving Co., Inc.

Phone: (773) 637-3131Fax: (773) 637-3422

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Delivery Issues1
Advertising / Sales Issues0
Billing / Collection Issues0
Problems with Product / Service0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by Resolution

Complaint Resolution Log (1)BBB Closure Definitions
04/14/2014Delivery Issues | Read Complaint Details
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Complaint
Moving company made a move for ***** *** from ************************ (September 2013), Chicago, Illinois XXXXX to storage then moved from storage to ******************, ********** ********* ***** (January 2014). Movers did not move the entire content of one bathroom to the truck, when I did a final check I saw the items, brought them down to the truck and informed them they forgot these items. Items included a towel rack, 2 soap dishes, trash can, plunger and toilet brush (all items were purchased from *********** hardware and cost approximately $600). I also asked them to add the items to the inventory list, they advised me they would. When the move was made all these items were missing and when I asked the movers to investigate they said they would call back within one week. After one week and no call back I call the movers and asked them the status, they stated their movers did not remember the incident and they could not help me. I sent the managers at the company a long complaint email and received no response.

Desired Settlement
I am looking to either have the items replaced or a refund of $600 so I can buy the items

Business Response
Contact Name and Title: **** *****
Contact Phone: XXX-XXX-XXXX
Contact Email: *****@affordablechicago.com
Case # 94489728: ***** ***

We brought Mr. *** into Affordable Moving storage on 9/17/13 from************** Chicago, IL
An inventory of items picked up from ************ was made and had 248 items listed as coming back for storage. These items were delivered to Mr *** 1/18/14 at *******************************
Our inventory control system is electronic and includes bar code scanning. It is our practice to place bar code labels on all items coming into our warehouse. We scan all items to the location where they **** are held in storage.
When they are being loaded into the truck, we scan the barcode to the truck location to make sure that all items in a given inventory have been loaded into the truck. We checked to make certain this was the case for Mr ***'s inventory and in fact all 248 items scanned both into a location at our warehouse and onto the truck that took them to Milwaukee.

Mr. *** called our office a couple of weeks after the move. He said he could not locate items from a bathroom and asked if we could talk to the crew and check the warehouse to see if anything was left behind.

We spoke to the crew that loaded Mr *** into storage and they had no sure recollection of the items Mr *** says he brought down to them. It had been four months from the time they loaded him into storage. We also checked with the crew that brought Mr ***'s items to his Milwaukee address and we had them check the truck to see if there was an unaccounted for box to no avail. They did mention some boxes were placed into a storage location at his Milwaukee home but we are not certain if those boxes have been looked through by Mr. ***.

We also physically checked both the areas where Mr. ***'s items were held in storage and the area where the truck was loaded and we did not find a box belonging to him.

This was all communicated to Mr *** when we spoke to him a week or so after he first called. It did take some time to talk to all the parties involved in his move. We do not take Mr ***'s complaint lightly and have done a thorough investigation to try to locate his missing items.

Mr. *** signed off on all the inventory sheets indicating that he received all 248 items listed on his inventory.
If this is in dispute, we can supply all the signed paperwork, we can also supply the final bar code scan to the truck.

With regard to Mr ***'s request for compensation, there is a discrepancy in the amount he is claiming. In his 2/13/14 e-mail to us, he indicated the value at $500. In his complaint to the BBB, the amount claimed is $600.
In any case, despite that Mr *** signed off on all the paperwork, we would be happy to process Mr ***'s request. He selected an actual cash value option for his insurance when he came into storage.

We **** require invoices/ receipts for all items claimed to be lost. The claim **** be adjudicated based on the depreciated value of those items less a $100 deductible.







Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not have receipts for the items, was that an pre-condition to my buying the insurance to the items? If this had been explained to me I would not have bought the insurance. I can give a list of the items and the cost of the items from the company website, I had a matching set for each item in all my bathrooms.

Final Business Response
We have not received anything specific from Mr *** showing a list of items or a real value for the collection of items. It is clear the documents generally required to file a claim are not readily available to Mr ***.

We would like to present a good faith settlement offer of $250.00.
We believe this is a fair compromise between two parties who firmly believe they are correct.
We thank you for your assistance in resolving this matter.


Final Consumer Response
(The consumer indicated he/she ACCEPTED the response from the business.)
In the spirit of compromise I **** accept this offer even though it is less than half the losses I incurred. Please send a check in this amount to:
***** ***
*************************************** XXXXX
XXX-XXX-XXXX

Industry Comparison| Chart

Movers, Warehousing Services, Office Furniture & Equipment, Trucking, Trucking - Light Hauling, Storage - Data, Storage Units - Household & Commercial, Piano & Organ Moving, Packing & Crating Service, Moving Supplies, Moving Services - Labor & Materials, Moving & Storage Company, Truck Rent & Lease, Logistics, Transportation Consultants, Relocation Service, Office Records Stored, Transportation Services

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.