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Chicago and Northern Illinois

BBB Business Review

BBB Accredited Business since 09/01/2013

Aaron's Reliable, Inc.

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(312) 491-93223435 N Kedvale Ave, ChicagoIL 60641-3901 Send email to Aaron's Reliable, Inc.

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Description

Aaron's Reliable, Inc, is a moving company which specializes in transporting fine arts and antiques. Located in Chicago, IL, this company serves the Chicagoland area, including Schaumburg, Evanston, Winnetka, Oak Park, Edison Park, Lake Forest, Arlington Heights, Naperville, and Batavia. The company has been in business since 2003 and has completed thousands of moves throughout the Chicagoland area, including long-distance moves and moves of entire art collections. Their movers receive continuing education each year through the Illinois Movers and Warehousemen's Association as well as in-house training to ensure quality control.

This company performs long-distance moves of delicate furniture, fine art, and expensive objects. All furniture is blanket-wrapped and each job receives a personal moving consultant, who oversees the move to ensure that objects are treated with care and that the truck is packed in a way that protects each object. Their services are available 24 hours a day, seven days a week, all year round, for both commercial and residential moving. Commercial moving includes color-coded inventory tracking to ensure that cargo is not lost during the move, and an itemized list of services provided is available for billing purposes.

For fine art, Aaron's Reliable movers will wear white gloves when handling art as well as use shoe covers and floor protection. The company offers art installation and can place entire galleries of art when necessary.

Visit the website for Aaron's Reliable, Inc, to learn more about the services they provide, read helpful tips for moving and packing, and contact the company for a free estimate on packing services.

BBB Accreditation

A BBB Accredited Business since 09/01/2013

BBB has determined that Aaron's Reliable, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised Aaron's Reliable, Inc.'s rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 2 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints Summary

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Delivery Issues1
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Aaron's Reliable, Inc.

Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Complaint Breakdown by Resolution

Complaint Resolution Log (2)BBB Closure Definitions
05/23/2013Delivery Issues
08/03/2012Problems with Product / Service

Industry Comparison| Chart

Movers, Movers - Office, Moving Services - Labor & Materials, Moving Supplies

Additional Information

top
BBB file opened: 09/12/2005Business started: 03/01/2003
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Type of Entity

Corporation

Incorporated: March 2003, IL

Contact Information
Principal: Ms. Maria Montanez (President)
Business Category

Movers, Movers - Office, Moving Services - Labor & Materials, Moving Supplies

Products & Services

Reliable Movers, Antiques, Art and Full service long distance.

Alternate Business Names
Aaron's Reliable Movers
Industry Tips
Moving tip
Planning a Cost-Effective Move
Relocating Across State Lines? Know Your Rights and Responsibilities
Spotting Rogue Movers Before They Have Your Goods
Tips on Renting a Self-Storage Unit

Map & Directions

Map & Directions

Address for Aaron's Reliable, Inc.

3435 N Kedvale Ave

Chicago, IL 60641-3901

To | From

LocationsX

2 Locations

  • 3435 N Kedvale Ave 

    Chicago, IL 60641-3901

  • 5226 W Pensacola Ave 

    Chicago, IL 60641-1422

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Chicago and Northern Illinois. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Aaron's Reliable, Inc. is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.