BBB Accredited Business sinceAdditional Locations
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Fay Servicing, LLC is a specialty debt management and mortgage lender which provides services for both performing and non-performing mortgages, allowing them to assist homeowners in keeping their homes. Located in Chicago, IL, this company serves the greater Chicagoland area, including Schaumburg, Arlington Heights, Crystal Lake, Des Plaines, Mt Prospect, Tinley Park, West Chester, La Grange Park, West Chicago, St Charles, Lombard, Villa Park, Downers Grove, Wood Dale, Bensenville, Hanover Park, Elk Grove Village, Palatine, Buffalo Grove, Vernon Hills, Barrington, Lake Forest, Franklin Park, Melrose Park, Oak Lawn, Northbrook, Wheeling, Morton Grove, and Prospect Heights. The company has been in business since 2008 and operates across most of the country, including Iowa, Indiana, Kansas, Michigan, Minnesota, Missouri, North Carolina, and Pennsylvania.
The company provides a personal consultation to each homeowner, analyzing their budget to provide them with a complete picture of their mortgage. This gives them a realistic idea of their long-term financial health and what is possible with their mortgage. Next, the homeowner's personal contact with the company creates a customized solution made specifically for them, taking into account their long-term financial situation and their goals and needs. This solution is meant to ensure that they will be able to keep their home and will be able to make their payments. After the customized solution is made, Fay Servicing provides continuing assistance to the homeowner, making it possible for them to keep their home and continue to make their mortgage payments and not default on their mortgage.
Visit the website for Fay Servicing, LLC, to learn more about the services available from this company, read articles about the company, and contact the company to begin creating a customized mortgage solution.
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A BBB Accredited Business since
BBB has determined that Fay Servicing, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Fay Servicing, LLC include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 41 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||6|
|Total Closed Complaints||41|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||9|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Ben Morris, Complaint Resolution MGR Mr. Edward Fay, CEO Marley Lustig, VP Compliance
Number of Employees
Mortgage Lender Financial Services Real Estate Credit (NAICS: 522292)
Alternate Business NamesFay Mortgage Services
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview