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BBB Accredited Business since
Phone: (847) 939-9500 9700 West Higgins Road, Rosemont, IL 60018
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Wintrust Mortgage is a mortgage and escrow company which provides full wealth management services to individuals. Located in Rosemont, IL, this company serves all of Chicagoland. Wintrust Mortgage is a division of Wintrust Financial Services Corporation, an $18 billion financial services holding company. This company has been in business for over 30 years and has more than 75 offices in the Chicagoland area and across the United States, with the authority to lend in all 50 states.
This company provides mortgages to individuals looking to finance the purchase of a home. Since each financial situation is different, this company will work with the individual to assess their situation and understand the specific circumstances of their life, what they have as capital, what they are looking for in a home and in a mortgage, and their potential in a loan. Then Wintrust Mortgage's experienced lenders will determine what type of loan the individual qualifies for, if there are any special rebates or programs which can be used to lower the cost of the loan, and will then start the process of approving the individual for the loan. If necessary in the future, the loan can be refinanced to make it more affordable. There are different loans available depending on an individual's situation, such as special loans for teachers in the Chicago Public School system.
Visit the website for Wintrust Mortgage to learn more about the loan process, read about the company's history of security and trust, and contact the company to begin the mortgage process.
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A BBB Accredited Business since
BBB has determined that Wintrust Mortgage meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Wintrust Mortgage include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||4|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Nationwide Mortgage Licensing System (NMLS)
Type of Entity
Business ManagementMr. David Hrobon, President & CEO Ms. Amy Howell, Exec Admin Mr. Bob Shield, Executive Vice President
Related BusinessesWintrust Financial Corporation
Mortgage And Escrow Companies Banks Real Estate Loans Reverse Mortgage Mortgage Lender Financial Services Mortgage Bankers Mortgage and Nonmortgage Loan Brokers (NAICS: 522310)
Alternate Business NamesWintrust Mortgage Corporation
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
9700 West Higgins Road
Rosemont, IL 60018 (847) 939-9500 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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|6/9/2016||Problems with Product/Service | Complaint Details Unavailable|
Problems with Product/Service
Read Complaint Details
Complaint: A hard Inquiry was run on my credit after a clear request and promise by Mr. ****** to not do so.
Desired Settlement: DesiredSettlementID: Other (requires explanation) I would like this Hard Inquiry to be removed from my Credit Report with the Three major reporting agencies
Business Response: Initial Business Response /* (1000, 5, 2013/11/01) */ BBB CASE#: XXXXXXXX 1 message *******@wintrustmortgage.com <*******@wintrustmortgage.com> Fri, Nov 1, 2013 at 4:14 PM To: *******@chicago.bbb.org To Whom It May Concern: Here is our response to the compliant filed by Mr. *********. ****** ******* Manager, spoke with Mr. ********* about the complaint on Monday, November 1st. ****** apologized to Mr. *********. She explained that while it was not a soft pull is was only a single pull with ***** ***** and not a full blown credit report. There must have must some miscommunication about soft pull vs. single pull. He is moving forward with another lender to refinance. As long as his score was not negativity impacted by our credit pull, he is willing to withdraw the complaint. He thinks it shouldn't affect his refinance. He said he felt the BBB complaint was the only way to get our attention and all he wanted was for someone to own up to it and apologize. He thanked ****** for the apology and the follow-up. Below is an accounting of events that led up to the BBB complaint. The ***** ** ***** lead was delivered to ***** ****** on October 20th at 1:56pm. There is supporting documentation, not attached to this response that shows the social security number was provided to us with the lead. A conversation took place between ***** and Mr. ********* on October 21st at 7:25pm. (The time stamp is when the system was when the lead was updated not the exact time the conversation took place.) The result of that call was documented in ******** (details not provided to protect consumer information.) Mr. ****** recalls a very detailed discussion about pulling credit. Mr. ********* did not want ***** to pull all three credit repositories. They agreed on ONLY pulling *********** so ***** would have a "road map to assist with structuring a loan product". At that time Mr. ********* provided his date of birth so ***** ***** could be pulled. ***** did what he said and ONLY pulled ***** ***** to work up a loan proposal and emailed the borrower a cash to close worksheet on October 21st at 7:22pm. On October 22nd at 10:45am, ***** received an email from Mr. ********* stating he was disappointed that a "hard inquiry" was pulled with all three reporting agencies. That is false. ***** then received another email from Mr. ********* on October 22nd at 11:56am. ***** made no contact with the borrower. On October 23rd at 4:49pm, ****** ******* emailed ***** to say he had received a complaint from Mr. *********. ***** left a message for Mr. ********* immediately upon receiving the email. ***** informed ****** about the situation. We agreed to discuss it in the morning in order to take action. Unfortunately the complaint was filed before we were able to contact Mr. *********. In addition, I did a little research with ***** ** ****** This particular lead was also purchased by **** ****** It is very possible he confused us with another lender as the lead can be sold to as many as 5 lenders. Many times the leads receive so many calls they can't keep us all straight. In closing, I do not believe ***** was in the wrong. ***** takes his business and his reputation very seriously. Given the amount of leads ***** purchases, credit reports he pulls and business he closes, if this was is normal practice, we would receive a complaint a day about him. I can tell you that I have never had a complaint of this nature about ***** in the past. As a matter of fact, it is SOP that if borrower will not give permission to pull credit a loan proposal is not provided as it is not accurate without a score and usually the borrower lacks true interest. I left a message for Mr. ********* once before trying him and ultimately reaching him to resolve the matter. Please call me with any questions and/or concerns. Thank you. ___________________________________________________ ****** ******* Consumer Direct Manager Wintrust Mortgage, a division of ********** Bank & Trust, N.A. *** ****** Executive Assistant Wintrust Mortgage cid:image001.gif@01CC7F8E.B6BXXXXX **** W. ******* Rd., Third Floor, ********* ** XXXXX PH: XXX-XXX-XXXX FX: ************ *******@wintrustmortgage.com ------------------------------------------------- XX-X-XX additional info from business: After Further Discussion with Mr ********* it was understood that Mr ********* was moving forward to withdraw his complaint, he wanted an explanation of what took place and an apology which was provided by the Loan Officer at Wintrust Mortgage.
Customer Reviews Summary