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BBB Accredited Business since

Wintrust Mortgage

Phone: (847) 939-9500 9700 West Higgins Road, Rosemont, IL 60018 http://www.wintrustmortgage.com


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Description



Wintrust Mortgage is a mortgage and escrow company which provides full wealth management services to individuals. Located in Rosemont, IL, this company serves all of Chicagoland. Wintrust Mortgage is a division of Wintrust Financial Services Corporation, an $18 billion financial services holding company. This company has been in business for over 30 years and has more than 75 offices in the Chicagoland area and across the United States, with the authority to lend in all 50 states.

This company provides mortgages to individuals looking to finance the purchase of a home. Since each financial situation is different, this company will work with the individual to assess their situation and understand the specific circumstances of their life, what they have as capital, what they are looking for in a home and in a mortgage, and their potential in a loan. Then Wintrust Mortgage's experienced lenders will determine what type of loan the individual qualifies for, if there are any special rebates or programs which can be used to lower the cost of the loan, and will then start the process of approving the individual for the loan. If necessary in the future, the loan can be refinanced to make it more affordable. There are different loans available depending on an individual's situation, such as special loans for teachers in the Chicago Public School system.

Visit the website for Wintrust Mortgage to learn more about the loan process, read about the company's history of security and trust, and contact the company to begin the mortgage process.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Wintrust Mortgage meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Wintrust Mortgage include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

3 Customer Reviews on Wintrust Mortgage
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 3
Total Customer Reviews 3

Additional Information

BBB file opened: May 15, 2012 Business started: 03/01/1978 Business started locally: 03/01/1978 Business incorporated 11/18/2008 in IL
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Nationwide Mortgage Licensing System (NMLS)

http://www.nmlsconsumeraccess.org/

Type of Entity

Corporation

Business Management
Mr. David Hrobon, President & CEO Ms. Amy Howell, Exec Admin Mr. Bob Shield, Executive Vice President
Contact Information
Principal: Mr. David Hrobon, President & CEO
Related Businesses
Wintrust Financial Corporation
Business Category

Mortgage And Escrow Companies Banks Real Estate Loans Reverse Mortgage Mortgage Lender Financial Services Mortgage Bankers Mortgage and Nonmortgage Loan Brokers (NAICS: 522310)

Alternate Business Names
Wintrust Mortgage Corporation

Customer Review Rating plus BBB Rating Summary

Wintrust Mortgage has received 3.68 out of 5 stars based on 3 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.