BBB Business Review

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This business is not BBB accredited.

New Century Mortgage Corporation

Additional Locations

Phone: (630) 481-2988 Fax: (630) 481-2997 View Additional Phone Numbers 1900 Spring Rd.  #530, Oak Brook, IL 60523 http://www.ncen.com


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

This company's system wide membership in the Better Business Bureau was suspended on March 15th, 2007, due to a filing by the state of Ohio alleging the company violated terms of the Consumer Sales Practices Act, the Ohio Mortgage Loan Act and the Ohio Mortgage Brokers Act. Specifically, the filing alleges the company engaged in making false and misleading statements, accepting money from consumers to process loans while knowing it did not have the money to fund said loans, failing to promptly deliver promised services and failing to act in good faith.



Additional Information

BBB file opened: July 18, 2005 Business started: 01/01/1995 Business started locally: 01/01/1995
Business Management
Mr. Jeff Macleod, Branch Mgr. Ms. Yvonne Egnew, Consumer Relations Ms. Karen Garrett, Asst. VP,Consumer Relations
Contact Information
Customer Contact: Ms. Karen Garrett, Asst. VP,Consumer Relations
Principal: Mr. Jeff Macleod, Branch Mgr.
Business Category

Mortgage And Escrow Companies Mortgage and Nonmortgage Loan Brokers (NAICS: 522310)

Alternate Business Names
Home 123, Inc.-Oak Brook RBC Mortgage Sterling Capital Corp Sterling Capital Finance Sterling Capital Mortgage
Products & Services

This company offers residential mortgage loan services.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.