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BBB Business Review

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BBB Accredited Business since

InterFirst Mortgage Company

Phone: (847) 239-7272 Fax: (847) 574-7651 333 Knightsbridge Pkwy Ste 210, Lincolnshire, IL 60069 View Additional Email Addresses

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InterFirst Mortgage Company, (corporate name Chicago Mortgage Solutions), is an Illinois Corporation (formerly known as InterBank Mortgage Company).
Founded in 2001 as a retail originator, we expanded into the wholesale channel in 2008. Since then, we have developed strong partnerships with mortgage brokers in the states in which we are licensed. We added our Correspondent channel in 2011.
InterFirst's commitment to high quality loan origination is demonstrated by our company's focus on providing high quality customer service, which is a priority at every level of the organization. At InterFirst, we take pride in our responsiveness to our customers and in our common sense approach to mortgage origination. We strive to create successful, long-term partnerships with our brokers and correspondents by utilizing best in class pricing, products, technology, underwriting, and personalized assistance at every step of the process. We offer competitive mortgage rates and have designated Account Executives and Client Service teams to assist our partners from start to finish. We also provide 24/7 Portal access including real-time condition uploading, pipeline tools, and current rate access.
At InterFirst Mortgage Company, we are confident that our specialized mortgage services and low mortgage rates offer brokers and correspondents a competitive advantage to Simply Close More.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that InterFirst Mortgage Company meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for InterFirst Mortgage Company include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 5 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

5 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 3
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 5

Customer Reviews Summary Read customer reviews

1 Customer Review on InterFirst Mortgage Company
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: February 15, 2007 Business started: 12/04/2001 Business started locally: 12/04/2001 Business incorporated 12/04/2001 in IL
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Illinois Department of Financial and Professional Regulation
100 W. Randolph, 9th Fl, Chicago IL 60601
Phone Number: (312) 814-4500

Type of Entity


Business Management
Mrs. Dana Smith-Hill, Vice President of Complaince Frank Fox, Human Resources Sr. Recruiter
Contact Information
Principal: Mrs. Dana Smith-Hill, Vice President of Complaince
Business Category

Mortgage Brokers Mortgage Lender Financial Services Mortgage Bankers Real Estate Services Mortgage And Escrow Companies Banks Banking Services Financing Loans Real Estate Loans Mortgage and Nonmortgage Loan Brokers (NAICS: 522310)

Alternate Business Names
Chicago Mortgage Solutions

Customer Review Rating plus BBB Rating Summary

InterFirst Mortgage Company has received 3.68 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.