BBB Accredited Business sinceAdditional Locations
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Guaranteed Rate is a Chicago mortgage banker which allows prospective homeowners to apply for and get approved for a home mortgage online, in addition to providing mortgage calculators, credit scores, and other financial information for consumers to use in accessing loans. The company is in the top ten for national lenders and has 170 branches in all 50 states of America.
The company allows for individuals to apply for a mortgage through their loan application, which allows them to customize the rates and conditions of their loan to fit their specific needs. They then gain access to a free credit score report from the three credit bureaus to assist them in seeking their loan and determining how much of a mortgage they can afford. Using the company's automated underwriting service, individuals who qualify for a mortgage can receive their acceptance letter to purchase a home without waiting for a bank and third party.
Their website includes a variety of calculators to allow consumers to determine how much of a mortgage they can afford, whether buying a home is a prudent financial decision for their situation, and how much their monthly payments will be depending on the size of their mortgage. In addition, Guaranteed Rate offers articles regarding financial decisions and financing the purchase of a home, to allow consumers to understand the mortgage and loan process and make appropriate decisions regarding their finances.
Visit the website for Guaranteed Rate to utilize their mortgage and financial calculators, read their articles on financing a new home, and use their loan software to apply for a mortgage.
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A BBB Accredited Business since
BBB has determined that Guaranteed Rate, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Guaranteed Rate, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 65 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||38|
|Total Closed Complaints||65|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||21|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Illinois Department of Financial and Professional Regulation
100 W. Randolph, 9th Fl, Chicago IL 60601
Phone Number: (312) 814-4500
Illinois Department of Insurance
100 W. Randolph St. Suite 9-301, Chicago IL 60601
Phone Number: (312) 814-2420
Type of Entity
Business ManagementMr. Victor Ciardelli, President & CEO
Mortgage Bankers Calculating Service Financing Insurance - Auto Insurance - Homeowners Insurance - Life Insurance - Property Loans Loans - Farm & Ranch Loan Originator Mortgage Lender Real Estate Credit (NAICS: 522292)
Alternate Business NamesGuaranteed Rate Insurance
Guaranteed Rate, Inc. has respectfully requested that before filing a BBB complaint, you allow them an opportunity to resolve the issue independent of the BBB. Please contact Guaranteed Rate's Customer Care at 773-328-6467 or CustomerCare@GuaranteedRate.com and a senior manager will assist you with your issue.
For issues received during normal business hours, assistance will be within 2 hours. For non-business hours, assistance will come within 1 business day. Normal Business Hours: M-F 8:30a - 5:30p CST.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview