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BBB Business Review

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BBB Accredited Business since

Guaranteed Rate, Inc.

Additional Locations

View Additional Phone Numbers 3940 N Ravenswood Ave, Chicago, IL 60613 View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Guaranteed Rate is a Chicago mortgage banker which allows prospective homeowners to apply for and get approved for a home mortgage online, in addition to providing mortgage calculators, credit scores, and other financial information for consumers to use in accessing loans. The company is in the top ten for national lenders and has 170 branches in all 50 states of America.

The company allows for individuals to apply for a mortgage through their loan application, which allows them to customize the rates and conditions of their loan to fit their specific needs. They then gain access to a free credit score report from the three credit bureaus to assist them in seeking their loan and determining how much of a mortgage they can afford. Using the company's automated underwriting service, individuals who qualify for a mortgage can receive their acceptance letter to purchase a home without waiting for a bank and third party.

Their website includes a variety of calculators to allow consumers to determine how much of a mortgage they can afford, whether buying a home is a prudent financial decision for their situation, and how much their monthly payments will be depending on the size of their mortgage. In addition, Guaranteed Rate offers articles regarding financial decisions and financing the purchase of a home, to allow consumers to understand the mortgage and loan process and make appropriate decisions regarding their finances.

Visit the website for Guaranteed Rate to utilize their mortgage and financial calculators, read their articles on financing a new home, and use their loan software to apply for a mortgage.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Guaranteed Rate, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Guaranteed Rate, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 56 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

56 complaints closed with BBB in last 3 years | 14 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 7
Billing/Collection Issues 12
Delivery Issues 3
Guarantee/Warranty Issues 1
Problems with Product/Service 33
Total Closed Complaints 56

Customer Reviews Summary Read customer reviews

25 Customer Reviews on Guaranteed Rate, Inc.
Customer Experience Total Customer Reviews
Positive Experience 7
Neutral Experience 2
Negative Experience 16
Total Customer Reviews 25

Additional Information

BBB file opened: August 19, 2002 Business started: 10/01/1999 in IL Business started locally: 10/01/1999 Business incorporated 02/10/2000 in IL
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Illinois Department of Financial and Professional Regulation
100 W. Randolph, 9th Fl, Chicago IL 60601
Phone Number: (312) 814-4500

Illinois Department of Insurance
100 W. Randolph St. Suite 9-301, Chicago IL 60601
Phone Number: (312) 814-2420

Nationwide Mortgage Licensing System (NMLS)

Type of Entity


Business Management
Mr. Victor Ciardelli, President & CEO
Contact Information
Customer Contact: Customer Success Department
Business Category

Mortgage Bankers Calculating Service Financing Insurance - Auto Insurance - Homeowners Insurance - Life Insurance - Property Loans Loans - Farm & Ranch Loan Originator Mortgage Lender Real Estate Credit (NAICS: 522292)

Alternate Business Names
Guaranteed Rate Insurance
Additional Information

Guaranteed Rate, Inc. has respectfully requested that before filing a BBB complaint, you allow them an opportunity to resolve the issue independent of the BBB. Please contact Guaranteed Rate's Customer Care at 773-328-6467 or and a senior manager will assist you with your issue.

For issues received during normal business hours, assistance will be within 2 hours. For non-business hours, assistance will come within 1 business day. Normal Business Hours: M-F 8:30a - 5:30p CST.

Customer Review Rating plus BBB Rating Summary

Guaranteed Rate, Inc. has received 4.1 out of 5 stars based on 25 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.