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BBB Business Review

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BBB Accredited Business since

BBMC Mortgage, LLC

Additional Locations

Phone: (630) 432-6400 Fax: (312) 254-3131 View Additional Phone Numbers 100 W 22nd St STE 101, Lombard, IL 60148

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Bridgeview Bank Mortgage Company, LLC, is a mortgage banker which assists individuals who are seeking to buy or refinance a home, second home, or vacation home. Located in Lombard, IL, this bank has local branches in Schaumburg, Chicago, Champaign, and Vernon Hills. They also have Wisconsin branches in Hudson, Brookfield, Madison, and Peoria; Minnesota branches in Brainerd, Aitkin, Edina, and St. Louis Park; Michigan branches in Novi and Birmingham; California branches in San Diego, La Jolla, Irvine, Upland, and Irvine; as well as branches in Chesterfield, MO, Cleveland, OH, Overland Park, KS, Austin, TX, Wyomissing, PA, Cockeysville, MD, Tampa, FL, Boise, ID, American Fork, UT, Omaha, NE, Plattsburgh, NY, and Phoenix, AZ. The company has been in business since 2009 and is a subsidiary of the Bridgeview Bank Group, a community owned bank that is 40 years old and family owned with 14 branches throughout the Chicagoland area.

This bank assists individuals who are seeking to finance the purchase of a home or a second home or vacation home. The bank can also help with refinancing a mortgage in order to receive more favorable terms and use the equity already accrued in a home in order to lower monthly payments to make home improvements, pay off college tuition, or use the money to take a vacation. The bank's consultants can also help individuals who are looking to sell their home, providing them information about the current market and help them determine how to price their home at fair market value in order to sell their home quickly.

Visit the website for Bridgeview Bank Mortgage Company, LLC, to learn more about the bank, read their articles about mortgages and refinancing, and contact the company to request an appointment.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that BBMC Mortgage, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for BBMC Mortgage, LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 36 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

36 complaints closed with BBB in last 3 years | 18 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 8
Delivery Issues 6
Guarantee/Warranty Issues 1
Problems with Product/Service 20
Total Closed Complaints 36

Customer Reviews Summary Read customer reviews

19 Customer Reviews on BBMC Mortgage, LLC
Customer Experience Total Customer Reviews
Positive Experience 8
Neutral Experience 2
Negative Experience 9
Total Customer Reviews 19

Additional Information

BBB file opened: July 11, 2011 Business started: 06/01/2009 Business started locally: 06/01/2009 Business incorporated 10/09/2009 in DE
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Illinois Department of Financial and Professional Regulation
100 W. Randolph, 9th Fl, Chicago IL 60601
Phone Number: (312) 814-4500

Type of Entity

Limited Liability Company (LLC)

Business Management
Karl Trajcevski, SVP, Director of Sales Operations Nina Demma, Regulatory Compliance / Fair Lending Officer Mr. Jeff Gennarelli, President Ms. Kristie Sans, VP of Finance Kristie Sans-Faulkner
Contact Information
Principal: Karl Trajcevski, SVP, Director of Sales Operations
Number of Employees


Business Category

Mortgage Bankers Banks Banking Services Consumer Finance & Loan Companies Financial Services Real Estate Credit (NAICS: 522292)

Alternate Business Names
Bridgeview Bank Mortgage Company, LLC Bridgeview Bank Mortgage LLC

Customer Review Rating plus BBB Rating Summary

BBMC Mortgage, LLC has received 4.31 out of 5 stars based on 19 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.