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BBB Business Review

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BBB Accredited Business since

American Fidelity Mortgage Services, Inc.

Additional Locations

Phone: (630) 681-1010 Fax: (630) 761-5600 4200 Commerce Ct STE 200, Lisle, IL 60532

BBB Business Reviews may not be reproduced for sales or promotional purposes.


American Fidelity Mortgage Services Reverse Division, Inc. is a mortgage banking company which provides home lending services to individuals seeking reverse mortgages. This company serves the western suburbs of Chicago, including Downers Grove, Westmont, Warrenville, Naperville, Woodridge, Darien, Wheaton, Hinsdale, Willowbrook, Oak Brook, Oakbrook Terrace, Winfield, Glen Ellyn, Western Springs, Indian Head Park, West Chicago, Glendale Heights, La Grange, Countryside, Bolingbrook, Lemont, Burr Ridge, Willow Springs, and Hodgkins. This company assists seniors, adults, and other populations in securing a reverse mortgage which can provide them with extra funds to pay for things such as medical bills, a second home, or retirement. This company advises individuals seeking a reverse mortgages in the risks associated with a reverse mortgage and helps them through the process of finding and managing a reverse mortgage.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that American Fidelity Mortgage Services, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for American Fidelity Mortgage Services, Inc. include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

4 Customer Reviews on American Fidelity Mortgage Services, Inc.
Customer Experience Total Customer Reviews
Positive Experience 3
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 4

Additional Information

BBB file opened: May 14, 1990 Business started: 12/01/1983 Business started locally: 12/01/1983
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Illinois Department of Financial and Professional Regulation
100 W. Randolph, 9th Fl, Chicago IL 60601
Phone Number: (312) 814-4500

Business Management
Mr. Richard Glover, Manager Mr. Joe Cuttone, President
Contact Information
Principal: Mr. Richard Glover, Manager
Business Category

Mortgage Bankers Mortgage And Escrow Companies Loans Reverse Mortgage Mortgage Lender Financial Services Real Estate Credit (NAICS: 522292)

Alternate Business Names
Alumni Mortgage Services, Inc Century 21 Alumni, Inc T. J. Alumni Management, Inc

Customer Review Rating plus BBB Rating Summary

American Fidelity Mortgage Services, Inc. has received 4.67 out of 5 stars based on 4 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.