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BBB Business Review

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BBB Accredited Business since

Andrew Roto Services, Inc.

Phone: (630) 543-0668 Fax: (630) 422-5228 View Additional Phone Numbers 4n326 2nd Ave, Addison, IL 60101 http://www.getarotorestoration.com View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description



Andrew Roto Services, Inc. located in Addison, IL is the parent company to A. Roto Restoration and Budget King Carpet Cleaning specializing in water damage restoration and mold remediation services, and carpet and air duct cleaning respectively. With over 35 years experience serving the entire Chicago suburban area, this bonded and fully insured business is IICRC certified.

This company provides a full spectrum of restoration and cleaning services, specifically: water and flood restoration, mold remediation and professional cleaning of carpet and area rugs, upholstery, air ducts, dryer vents, tile and grout, hardwood floors, and draperies and mattresses. Specialty services include biohazard removal, trauma and crime scene cleanup, and hoarder remediation.

Andrew Roto Services, Inc. offers discounts for seniors and members of the military and is available 24 hours a day, seven days a week for emergency calls, recognizing that in cases related to disasters, crimes and other life-threatening or traumatic events, removing the damage as soon as possible is necessary to ensuring peace of mind and a return to normal life. The company will work with their customers' insurance whenever possible to ensure that the customer need pay only their deductible or any other costs not covered by insurance.

Visit Andrew Roto Services, Inc. online to learn more about their qualifications and history, read testimonials by past customers, and contact the company to utilize their professional cleaning and disaster remediation services, as follows:

www.getarotorestoration.com and www.budgetkingcarpetclean.com.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Andrew Roto Services, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Andrew Roto Services, Inc. include:

  • Length of time business has been operating
  • No complaints filed with BBB


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

5 Customer Reviews on Andrew Roto Services, Inc.
Customer Experience Total Customer Reviews
Positive Experience 4
Neutral Experience 1
Negative Experience 0
Total Customer Reviews 5

Additional Information

BBB file opened: August 12, 2013 Business started: 09/21/2010 in IL Business started locally: 09/21/2010 Business incorporated 09/21/2010 in IL
Type of Entity

Corporation

Business Management
Mr. Andrew Roto, Owner/President Ms. Lynn Roto, Vice President
Contact Information
Principal: Mr. Andrew Roto, Owner/President
Business Category

Mold & Mildew Remediation Mold & Mildew Inspection/Removal/Remediation Crime Scene/Trauma Clean Up Tile & Grout Cleaning Upholstery & Carpet Cleaning Carpet & Rug Cleaners Air Duct Cleaning Fire & Water Damage Restoration Fire Damage Restoration Water Damage Restoration Motor Home - Carpet & Upholstery Cleaning Dryer Vent Cleaning Remediation Services (NAICS: 562910)

Method(s) of Payment
Cash, checks and all major credit cards
Alternate Business Names
A. Roto Restoration Budget King Carpet Cleaning

Customer Review Rating plus BBB Rating Summary

Andrew Roto Services, Inc. has received 4.87 out of 5 stars based on 5 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.