BBB Business Review

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This business is not BBB accredited.

PATTERSON MEDICAL

Phone: (630) 378-6000 View Additional Phone Numbers 1000 Remington Blvd Ste 210, Bolingbrook, IL 60440 http://www.pattersonmedical.com


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Description

Patterson Medical is a leading provider of rehabilitation, assistive & splinting products all over the world.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • BBB does not have sufficient information to issue a rating on this business.


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on PATTERSON MEDICAL
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 18, 2012 Business started: 04/06/2006 Business started locally: 04/06/2006
Type of Entity

Corporation

Business Management
VICTORIA SCHULTZ, CS DEPT. LEAD & TRAINER
Contact Information
Principal: VICTORIA SCHULTZ, CS DEPT. LEAD & TRAINER
Business Category

Medical Equipment & Supplies Medical, Dental, and Hospital Equipment and Supplies Merchant Wholesalers (NAICS: 423450)

Refund and Exchange Policy
Return Policy
* All returns must have an RGA number (returned goods authorization number). All unauthorized returns are subject to a 15% processing fee and a $10 administrative charge.
* No returns will be accepted after 90 days elapse.
* All returns must be in original packaging and received in new and resalable condition. For applicable restocking fees consult the chart below.
* If you receive merchandise as a result of a Patterson Medical error, you will be issued a credit for return shipping expense and no restocking fee will be applied.
* For all other returns, we will credit your account for returned merchandise, minus the required restocking fee once merchandise has been received, inspected and confirmed to be in resalable condition. Credits will not be issued for items received in non-resalable condition. The customer is responsible for properly packaging and protecting the item during its shipping back to Patterson Medical. Initial freight charges are not credited. All credits must be redeemed within 180 days.
* Sorry, but for health reasons we are unable to accept returns or exchanges of eating, hygiene and mouth stick products. In addition, we cannot accept books, computer software and videos that have been removed from original packaging.
* Credits for returns are issued only to original purchaser.
* No cash refunds issued for under $25.00. Credit balance will be applied to future purchases made within 180 days.
Restocking Fees:
Days Elapsed & Applicable Restocking Fees
Under 30 days
No restock fee on items shipped UPS.
30-60 days
25% of price of all returned items
61-90 days
50% of price of all returned items
Products & Services

Rehabilitation, assistive & splinting products.

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.