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BBB Accredited Business since

Careforde Inc.

Phone: (800) 830-4050 Fax: (800) 830-4050 233 S Wacker Dr Ste 8400, Chicago, IL 60606

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Careforde Inc is a national distributor of Healthcare, Lab, Scientific, and Veterinary supplies. With a product offering of over 500,000 products we are one of the nation's largest suppliers. Please visit us at to learn more.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Careforde Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Careforde Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 3 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Careforde Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

BBB file opened: November 09, 2010 Business started: 12/01/2008 Business started locally: 12/01/2008 Business incorporated 10/21/2010 in DE
Type of Entity


Business Management
Mr. James Cardasis, President
Contact Information
Principal: Mr. James Cardasis, President
Business Category

Medical Equipment & Supplies Surgical Appliances & Supplies Dental Equipment & Supplies Hospital & Medical Equipment & Supplies Medical, Dental, and Hospital Equipment and Supplies Merchant Wholesalers (NAICS: 423450)

Refund and Exchange Policy
Return Policy

We stand behind the products we provide. If you have a return, please review our policy below and under no circumstances should you ship without following the Returns Process below.

Defective product:

you can return it to us within 60 days of delivery.
the item must be unused, unmarked, and accompanied with the original packaging.
we will arrange for prepaid pick-up via UPS or FedEx.
the item is then inspected to determine what is defective.
once issue is confirmed, a replacement item will be sent at no additional cost.
Incorrect product (our error):

you can return it to us within 60 days of delivery. Returns received after 30 days may be subject to a 25% restocking fee.
the item must be unused, unmarked, and accompanied with the original packaging.
we will arrange for prepaid pick-up via UPS or FedEx.
the item is then inspected to determine it was sent in error.
once issue is confirmed, a replacement item will be sent at no additional cost.
Incorrect product (customer error):

you may return any incorrect product with Availability listed as a Stock Item within 60 days. If Availability is anything other "Stock Item" there may be restrictions (see below).
all returns are subject to a 25% restocking fee, 35% if received after 30 days.
all items must be in the original packaging, unused, undamaged, and in saleable condition.
return shipping is the customer's responsibility and will not be accepted if shipped C.O.D.
once the item is inspected and approved, you will receive store credit which you can use toward purchasing the correct item.
The product types below have the following return restrictions:

Mfr Direct: these products are subject to manufacturer restrictions and typically are not returnable.
14-21 days: these products are special ordered and not returnable.
Expiration dated products: these products will only be accepted if the remaining shelf life is 12 months or greater and the item does not require refrigeration. All items must be in the original container and free of labels and other markings. Certain manufacturer restrictions may apply.
Pharmaceutical Pedigree: these products are not returnable
Upholstered items (i.e. Tables, Stools, Chairs): these products are not returnable.
Hygienic items (i.e. Bath Safety items such as Raised Toilet Seats): all returns must be unopened and in the original box.
Discontinued items: if the item you ordered has become discontinued at any time it is not returnable.
Custom products: sold on a "Final Sale" basis only. No cancellations, returns, or credits are allowed.

Returns Process: there is no need to call us for authorization. Simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. Please let us know if you would like a credit or a replacement product.

Once you have done this, please follow the instructions below to assure prompt handling:

we will review your request and send you a completed Return Goods Authorization (RGA) form within three business days.
carefully package the item(s) and utilize an outer shipping box when appropriate to ensure the original packaging is not damaged.
you must include your RGA form with your returned item.
your RGA form will provide you with the shipping information.
it is imperative that you provide us with the tracking number.
under no circumstances should you ship without following the instructions above.
When the item is received by the appropriate party, it will be inspected typically within two business days. You can expect an e-mail from us notifying you if the product has been accepted. Upon acceptance we will immediately credit your Careforde account or send a replacement product as you have requested. We reserve the right to reject any return that does not comply with the terms of this policy.
Service Area
Headquartered in Chicago
Products & Services

Careforde Inc is a national distributor of Healthcare, Lab, Scientific, and Veterinary supplies. With a product offering of over 500,000 products we are one of the nation's largest suppliers. Please visit us at to learn more.

Customer Review Rating plus BBB Rating Summary

Careforde Inc. has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • 233 S Wacker Dr Ste 8400

    Chicago, IL 60606 (800) 830-4050


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

2/12/2016 Problems with Product/Service
2/2/2015 Problems with Product/Service
1/13/2014 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: The item was listed on the vendors web-site as requiring 14 to 21 days for shipping and handling. On November 15th we placed an online order for the item. About 2 weeks after item was ordered we canceled the order. Initially the company acknowledged the cancelation and sent email confirming this. The next day they emailed us again and told us the order would not be canceled. The item is no longer needed as the goods were already obtained from another vendor. To date we have still not received the ordered item.

Desired Settlement: We would like to receive a full refund.

Business Response: Initial Business Response /* (1000, 7, 2013/12/31) */ Client placed order for an item (1 x BD PERISAFE EPIDURAL NEEDLES # XXXXXX) on Nov 15th, 2013. This item is clearly marked 14-21 days under Availability on the product page. Where this is indicated it is also a weblink to our FAQ section that clearly defines that this is an estimate of when we expect to ship it by as this is a Special Order item with a manufacturer. We also require clients to Agree to these terms at checkout. Special Order items aka "14-21 days" are not returnable and can not be cancelled if too far in the process. It is up to the manufacturer to determine this and we can let our client know. Our client requested that this item be cancelled and we indicated that it could be but discovered that the manufacturer already had it en route to our warehouse facility. We immediately indicated this to our client. Once item shipped client refused delivery. We are currently awaiting the return of this item to inspect it and ensure it is unopened and in saleable condition. We have confirmed with the manufacturer that they will make a one-time exception and accept the return of this item. We notified the client of this last week and once the item is delivered to us that they should expect a 24-48 hour inspection period. Assuming the item is unopened, unmarked, and in saleable condition we will refund the item amount of $775. Refunding this amount then brings their order total under $100 which is the qualifying point for Free Shipping on the other item they purchased. We will still honor the Free Shipping although our delivered cost on this item is 1/3 higher than their purchase price. We also will charge any restocking fee on the returned item or charge for return freight. We are saddened that our only complaint is a matter such as this where we have worked with the manufacturer and client to ensure the client's request is met and have agreed to refund the $775 for the item within 24-48 hours once the item is returned. Expected return date is 1/2/2014 via UPS and assuming the product meets all criteria, we will refund the client no later than 1/7/2014. Furthermore, the client has put a hold on their credit card payment so at this time we are unable to refund anything until that hold is lifted. We are happy to work with this client directly and have done so throughout this process. We have had a 100% complaint free record which we take very seriously and would hate to blemish it due to any misunderstandings about the process. Thank you for talking the time to consider our response. Hi ****, Thank you for your time. We just wanted to update this case. Here are notes our client can view on their account. 1/2 returned BD item received at warehouse. Please allow 2-3 business days for item inspection. We will then provide credit of $775 when item deemed saleable. Thank you. 1/6 credit approved $775 1/7 due to hold on funds $846.25 (total order) via PayPal because of customer payment dispute, Careforde is unable to refund $775 for returned item. We sent message via PayPal to client requesting that they accept the $775 refund (this is a full refund of returned item) which will release funds to customer of $775 and the balance of $71.25 to Careforde. Thanks ****! Sincerely, ***** ******** Careforde Inc. *** ** ****** *** *** **** Chicago, IL 60606

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

2 Customer Reviews on Careforde Inc.
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
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